Customer Service Consultant

Customer Service Consultant Job Duties:

• Communicates with clients about vehicle problems, insurance questions, and warranty issues

• Maintains positive relationships with clients to ensure repeat and return customers

• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

• Answers customer questions about services, including when to expect vehicle repairs

• Displays extensive knowledge about products and services

• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

• Acts as an advocate for clients when communicating vehicle problems and needs to repair department

• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

• Processes customer payments

• Demonstrates extensive knowledge of service department

You will need:

• Eligibility to work in the UK.

• A willingness to learn and succeed

• Excellent organisation and time management skills

• IT skills, (MS Word, PowerPoint and Excel)

• Attention to detail and accuracy in work

• Self motivated

• Strong communication skills

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Additional benefits:

• Contributory Pension

• Life assurance scheme

• Cycle to work scheme

• Access to discounted Medical Plan with AXA

• Access to a subsidised Healthshield plan

• Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club

• 30 days annual leave

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This post is fixed term of up to one year. Donnelly Group reserve the right to extend or make this role permanent without further advertising depending on business needs at the end of the contract term.

Donnelly Group is an equal opportunities employer