Aftersales Advisor
Mervyn Stewart Skoda North Down
Excellent remuneration package with uncapped bonus opportunities
Are you looking for a new challenge? Do you want to be part of an ever growing and thriving company within the motor trade? Here in Mervyn Stewart Skoda North Down we are excited to be able to offer this excellent opportunity for a permanent Aftersales Advisor to join our team. We want you to be part of our excellent team as a key point of contact with customers.
We are a looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers. You can help deliver that fabulous right first, and every time service our customers know us for.
Interested? Then read on for more details about the position
About the role
Key Tasks and Duties
· Commitment to top quality customer service and satisfaction whether in service or parts department
· Returning Warranty parts in accordance with manufacturer guidelines
· Booking in vehicles and arranging courtesy cars
· Communicating with workshop on all aspects of Job Card Requirements
· Ordering parts stock from the manufacturer
· Ensuring parts are available for the technicians and that technicians are served as quickly as possible
· Selling our products and services
· All stock and orders to be checked against delivery and advice noted and located
· Parts to be properly located as per manufacturer guidelines
Experience & Criteria
· You should be a self-motivated, articulate and professional individual
· Good organisational and communication skills are an advantage for this role
· Working as a member of a team to achieve deadlines, maintain good customer relations and targets is key in this position
· Previous (relevant role) experience within the motor industry for minimum 1 year
· Franchise motor trade experience desirable but not essential
· IT literate
· Full valid UK driving licence
The Package
The successful candidate can expect:
· A competitive industry salary dependent on experience & knowledge
· Excellent bonus opportunities
· Manufacturer training and development programme
· Permanent, full-time job 40hrs
· Company Pension Scheme
· 30 days holiday inc. stats increasing with long service
· Company uniform/PPE where applicable
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets
- Full valid UK driving licence
- IT literate
- Previous (relevant role) experience within the motor industry for minimum 1 year
- You should be self-motivated, articulate and professional
- Good organisational and communication skills
Desired criteria
- • Relevant Franchise motor trade experience
Professional skills you’ll need for this job opportunity
Customer Service
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Time Management/Organisational skills
Verbal and Written Skills
Teamworking
Mervyn Stewart
Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships. At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast. At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.