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Volkswagen Master Technician

At Donnelly Group, we look for great people who share our passion for our brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

The Volkswagen Master Technician will be responsible for meeting both franchise and company standards in a service environment. Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.

If you are an organized, driven and experienced Service Technician looking for your next challenge and you are looking to join a growing company that can offer excellent rewards including a salary for Master Technician OTE £32,880 - £37,040.

Important Information
Date Posted: 30th September 2022
Closing Date: 3rd October 2022
Industry: Automotive
Job Type: Full time
Salary: From £32,880.00 to £37,040.00

About the role

Key Responsibilities of Master Technician:

  • To undertake warranty repairs, maintenance, service, and repair activities on motor vehicles of all types to the highest standard within scheduled times to meet company and franchise standards.

  • Diagnosing cars 

  • Repair, test vehicles and diagnose their faults 

  • Perform advanced service and diagnostic repair work as directed in accordance with manufacturer and company guidelines;

  • Replace components, parts, lubricants and consumables, and record usage

  • Maintain the highest standards of workmanship in line with the most up to date practices;

  • Keep work areas clean and tidy, organized and safe from hazards to health and safety

  • Carry out work completely and effectively within manufacturers’ servicing and repair times

  • Advise and report on vehicle faults and servicing requirements while working on vehicles, including future servicing/repair requirements

  • Supervising the completion of jobs to ensure that the highest standards of workmanship are achieved;

  • Perform Video Vehicle Health Check

  • Follow safe working practices. 

  • Act as a coach and mentor to technicians providing them with technical advice on work required

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

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What you will need

Required criteria

  • Excellent customer service skills
  • Excellent communication skills
  • Take responsibility for the quality and quantity of their work
  • Work independently in a busy, active environment with little supervision and direction;
  • Full Driver Licence’s is mandatory for role;
  • Qualified Volkswagen / Technician
  • Have at least 5 years of experience after the qualifying period, of working in a franchise dealership with Volkswagen
  • Looking to grow, learn and develop with Volkswagen Training provided

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Electrical repairs

Electrical repairs

Mechanical Vehicular Repairs

Mechanical Vehicular Repairs

Donnelly Group

As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

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The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

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Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Our benefits

Vacation/Paid time off

Performance bonuses

Paid sick days

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Free parking

Cycle to work

Referral bonus

Competitive salary

Life insurance

Family and friends rates

Volkswagen Master Technician

As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.