Holiday Inn - Night Manager

Your day to day

• Monitor staff rosters to ensure appropriate cover for the levels of business.

• Communicate handover information to all departments daily.

• Ensure all staff are trained to the standards agreed.

• Participate in any training & development, including the creating of training plans for your department.

• Review progress of all staff at agreed time period and maintain records.

• Comply with the hotel health & safety policy & assist management to comply with all legal Health & Safety requirements & report any breech of the policy.

• Comply with the hotel fair employment policy & assist management in implementation of this policy & report any breech of the policy.

• Effectively communicate all relevant information to management & other departments promptly & accurately.

• Be aware of all emergency panels in reception & evacuation procedures.

• Maintain a good working relationship with all departments

• Security of the hotel building at night, floor walks and noise control

• Ensure conference rooms are ready for next use.

• Ensure the cleaning of the hotel public areas to appropriate standards.

• Ensure that all staff report for duty on time in the correct uniform & groomed to the agreed standards.

• Be aware of future business & ensure proper planning is in place to meet guest’s expectations.

• Ensure all sales are accurately recorded through agreed hotel procedures.

• Ensure all payments are received & recorded accurately through the agreed hotel procedures.

• Investigate & report & inaccuracies in reception and bar staff banking.

• Be aware of all and ensure all staff follow the departmental procedures.

• Comply with all reasonable request from management.

• Be aware of all Holiday Inn/IHG Hotel standards of operations and ensure they are followed.

• Resolve problems & complaints in an effective manner to the hotels & guests’ satisfaction or communicate the matter to management.

• Ensure all stock necessary for the running of your department are in place & sufficient back up to meet the business needs. (Vending, F&B, Breakfast)

• Report any stock discrepancies to management at the earliest point.

• Minimise wastage.

• Ensure safekeeping of company property and guest property.

• Be responsible for the high level of cleanliness in your work environment.

• Rectify or report to management any problem which may be detrimental to the hotels business or customer opinion of the hotel

• Support all departments through peak periods.

• Use of Quore on a daily basis for all department’s issues.

• Put procedures in place to reduce energy cost in night-time

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.