Spa Reservations Agent
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Reservations Team based in The Spa at the 5-star Culloden Estate.
Under the leadership of our Spa & Healthclub Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
The salary for this full-time position is £24,384 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Find out more about our benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for handling reservations enquiries and bookings to maximise revenue for the Spa at Culloden.
To handle all reservations calls and enquiries promptly, courteously, and efficiently, ensuring that all bookings are entered correctly on the system.
To provide support to the Spa Reception Team from time to time as required.
To ensure that guest requests, concerns, or complaints are dealt with courteously and efficiently, taking action to resolve problems where possible, or escalating to the management team where required.
To process all reservations related correspondence, ensuring all special requests are actioned relevant personnel are informed as appropriate.
To complete daily, weekly, and monthly administration to ensure effective maintenance of files and systems.
To prepare daily, weekly, monthly, and ad-hoc reports as required.
To actively sell and cross-sell all outlets within the Culloden Estate, maintaining your knowledge of the facilities and services on offer, and ensuring all opportunities to increase sales are maximised.
To maintain effective communication with other departments.
To ensure all equipment and materials are used in correct manner and any problems are reported.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety, and hygiene policies and procedures and any relevant legislation.
Any other duties as required.
What you will need
Required criteria
- A right to work in the United Kingdom
- Excellent computer literacy including experience with the Microsoft Office Suite.
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
- Ability to deliver an exceptional standard of customer service.
- Ability to work well under pressure and be a team player.
- Previous experience in a customer service environment.
Desired criteria
- Previous experience in the Hospitality industry
- Previous telephony experience gained within a contact centre environment
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or Business and Marketing.
Professional skills you’ll need for this job opportunity
Microsoft Office Suite
Exceptional Customer Service Skills
Reservation skills
Telephone handling
Time Management/Organisational skills
Hastings Hotels
Our vision is to be recognised as a prestigious, family company, providing the finest in Irish hospitality with style and excellence.
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Competitive salary
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Employee Recognition Scheme
On the job learning
Access to Health & Wellbeing app
Long service awards
Staff celebration events
Company employee App
Spa Reservations Agent
Our vision is to be recognised as a prestigious, family company, providing the finest in Irish hospitality with style and excellence.