Crowne Plaza - Events Manager
About us
Andras Hotels is Northern Ireland’s largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Crowne Plaza Belfast is one the leading conference & event hotels in Northern Ireland; with 153 bedrooms, Green Room & Spice Club restaurant, River Bar Lounge & Bistro, 21 meeting rooms catering for up to 1,000 delegates and over 300 car parking spaces – all set in a lush parkland setting… where the forest meets the river!
What is the job?
As Events Manager you will manage the events office to ensure all events are delivered to the highest standards, ensure plans are implemented, results are monitored and revenue goals are achieved. Manage the team on a daily basis and work with key clients to protect, develop and grow the business. Assist with all promotional activities for the hotel.
Hours
40 hours
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Discount at Puregym
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
· Employee Assistance Programme (EAP) & Wellbeing App
· Perks & Discounts – access to perks and discounts on travels, shopping and much more
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of TRUE HOSPITALITY each day. It’s what connects every colleague in all IHG hotels and resorts.
TRUE ATTITUDE
Being caring, wanting to make a positive difference, and building genuine connections with guests.
TRUE CONFIDENCE
Having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.
TRUE LISTENING
Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
TRUE RESPONSIVENESS
Is about providing guests with what they need and doing so in a timely and caring manner.
About the role
Your day to day
PEOPLE
• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR elated actions where needed
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
GUEST EXPERIENCE
· Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
· Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
· Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
· Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the events office and prospective clients
RESPONSIBLE BUSINESS
• Raise the awareness and reputation of your hotel and the brand locally
• Identify improvements to activities and overall hotel performance and work with other departments
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done
FINANCIAL
• Hit all personal/team goals and maximise profitability
• Achieve budgeted revenues and maximise profitability.
• Manage an agreed list of key accounts on behalf of the hotel and take responsibility for the development of revenue levels from those accounts.
• Participate as a member of the hotel’s revenue/events team.
• Assist at promotional events, networking events and gala events when required
• Produce monthly reports and forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Oversee daily management of events team and office, holding meetings as relevant.
• Attend all meetings as required.
• Be available to work large events and to be a point of contact for clients.
ACCOUNTABILITY
This is the top job in a full service hotel and may include meeting space and catering facilities. Manage professional level and administrative sales team members.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
What you will need
Required criteria
- • A minimum of 5 GCSE’s (Grades A-C) including English and Maths or equivalent qualifications.
- • Possess a 3rd level qualification in event management or have a minimum of two years experience in managing, planning or co-ordinating events.
- • Proven experience in project management with excellent organisation skills and the ability to manage multiple stakeholders and events.
- • Excellent verbal and written communication skills, interpersonal and presentation skills with demonstrable experience.
- • Competent user of Microsoft Office Suite and experience of preparing and producing professional management reports and presentations.
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Crowne Plaza - Events Manager
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.