This job expired on 10th April 2026
Customer Services Manager
About Darwin Escapes
Darwin Escapes has 18 unique holiday destinations across the United Kingdom, each offering beautiful locations, quality accommodation and fantastic guest experiences.
Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or management, Darwin Escapes offers opportunities to develop your career within a supportive and growing organisation.
About the park
Talacre beach offers a unique chance to work right by the stunning North Wales coastline, near the charming village of Talacre. With golden sands and dramatic sea views, it’s a refreshing and inspiring environment to spend your day. The resort features modern lodges with private outdoor spaces, many with hot tubs, plus on-site facilities including a café, activity zones, and family-friendly areas. With the beach on your doorstep and a relaxed, welcoming atmosphere, Talacre Beach is a fantastic place to work while enjoying the beauty of the coast.
The successful Customer Service Manager will:
• Ensure all guest queries and complaints relating to subletting are handled promptly, professionally and in line with company policy.
• Provide support and assistance to guests during their stay, ensuring their experience is enjoyable and seamless.
• Coordinate and manage guest requests, ensuring special requirements are delivered efficiently.
• Welcome arriving guests and issue accommodation keys along with relevant resort information.
• Provide guests with details about resort facilities, local attractions and available activities.
• Assist with holiday and restaurant bookings where required.
• Maintain accurate cash handling procedures in line with company standards.
• Support the wider team in delivering a consistently friendly, professional and efficient service.
To be successful in this role you will have:
• Excellent communication and customer service skills.
• Previous experience in a customer-facing or hospitality environment.
• The ability to manage guest concerns with professionalism and empathy.
• Strong organisational skills and attention to detail.
• A proactive approach and the ability to work effectively in a busy environment.
• A full driving licence and access to transport (advantageous due to the resort location).
What’s In It For You
• Competitive rate of pay
• Enhanced holiday entitlement with the option to cash in a number of holidays per year
• Discounted staff breaks at Darwin Escapes holiday resorts across the UK
• Free use of resort facilities including many of our gyms and swimming pools
• Food discounts across our resorts
• ‘Introduce a Friend’ recruitment bonus*
• 100% work attendance bonus*
• Company sick pay*
• Compassionate leave pay
• Employee Assistance Programme
• Free access to the Darwin Academy training programme to support your development
• Cycle to Work scheme
• MediCash healthcare cash plan
Subject to terms and conditions
About the role
• Ensure all guest queries and complaints relating to subletting are handled promptly, professionally and in line with company policy.
• Provide support and assistance to guests during their stay, ensuring their experience is enjoyable and seamless.
• Coordinate and manage guest requests, ensuring special requirements are delivered efficiently.
• Welcome arriving guests and issue accommodation keys along with relevant resort information.
• Provide guests with details about resort facilities, local attractions and available activities.
• Assist with holiday and restaurant bookings where required.
• Maintain accurate cash handling procedures in line with company standards.
• Support the wider team in delivering a consistently friendly, professional and efficient service.
Desired criteria
- Experience in a similar role
Darwin Escapes
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday. Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences. Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations. Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom. Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners. We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts. Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Our benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Discount on meals purchased
Discount on spa treatments or products
Free parking or Discounted parking
Employee Assistance Scheme
Progression opportunities
Bereavement leave
Customer Services Manager
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.