Service Advisor
An excellent opportunity has arisen for Service Advisors to join the Mervyn Stewart Aftersales Team in our busy dealership in Conlig or Boucher . We require very personable, enthusiastic and welcoming individuals who thrive on delivering great customer service to all our customers.
This is a great opportunity to not only be part of the excellent Mervyn Stewart brand but also be part of our ever-growing business.
In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience.
Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About the role
About you:
The right candidate has a:
Passion for our brand and the highest level of customer service
Previous experience in a similar role within a franchised car dealership required
Experience with One-Link, being fleet aware and Motability Accredited desirable but not essential
Full, valid UK driving licence
IT literacy as essential
Verbal and written communication skills of a high standard
Ability and willingness to expand the department social media presence
Pro-actively manage customer database
Ability to multi-task with good time-management skills important
Main Duties
The role will involve face to face and telephone contact with our customers, with the overall aim of providing the very best in customer service.
This is a very busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.
The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills.
Upselling EVHC, Service plans etc. is also incorporated into the role so a good knowledge of these will be required.
Managing the customer database and proactively engaging with customers
Taking part in social media videos and main ownership of this
The Package
The successful candidate can expect:
Hard work, loyalty and achievements are recognised by an excellent industry competitive salary (based on experience)
Bonus earning opportunities
Company Pension Scheme
30 days holiday inc. stats increasing with long service
Manufacturer training and development programme
Permanent, full-time employment
Health, Wellbeing and Discount Shopping Membership
Employee discounts
Long service recognition
Staff celebration events
Company awards
Company culture of recognition and inclusion
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Ability to multi-task while keeping a positive attitude both to your work and our customers
- Full valid UK driving license
- Excellent team player and interpersonal communication skills
- IT experience essential
- Previous experience within a Franchised Dealership in a similar position
- Management of the customer database and proactively engaging with customers
Desired criteria
- MG franchise experience an advantage
- Good organisational skills and time management skills
- Experience with One-Link, being fleet aware and Motability Accredited
- Ability and willingness to expand the department social media presence
Professional skills you’ll need for this job opportunity
Answering Customer Questions
Managing a Client Engagement
Managing Upsell Activities
Cold Calling/Warm Calling
Client Relationship Management
Working Under Pressure
Creativity
Teamworking
Administrative skills
Mervyn Stewart
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.
Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.
Our benefits
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Open office
Competitive salary
Long service recognition
Perks Card
Wellbeing Scheme
Employee Recognition Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Service recognition increases to annual leave
Staff celebration events
Company employee App
Service Advisor
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.