Spa Therapist
About Darwin Escapes:
Darwin Escapes operates unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and memorable guest experiences.
Across our resorts, our teams are passionate about delivering exceptional service and creating unforgettable moments for our guests and holiday homeowners.
Whether you are starting your career in hospitality or progressing into management, Darwin Escapes offers opportunities to grow and develop within a supportive and expanding organisation.
About the park:
Hawkchurch Resort & Spa is a tranquil countryside retreat, in the rolling hills of East Devon, near the charming village of Hawkchurch. Surrounded by scenic farmland and woodland, it’s the perfect spot to unwind and enjoy the peace of rural England. The resort offers luxury lodges with modern interiors, many with hot tubs and private outdoor spaces, alongside on-site facilities like a café and activity areas. Its combination of natural beauty, comfort, and easy access to nearby coastal towns makes it an ideal destination for relaxation and exploring the region.
Role Overview
The Spa Therapist is responsible for delivering high-quality spa and beauty treatments to guests, always ensuring an exceptional and relaxing experience. The role involves maintaining treatment standards, supporting spa operations, and contributing to the overall success of the spa through excellent customer service, administration, and retail promotion.
A Level 3 NVQ in Beauty Therapy (or equivalent qualification) is essential for this role.
Key Responsibilities
Spa Operations
• Prepare the salon and treatment rooms to a high standard prior to opening and before each guest appointment.• Ensure the salon is ready at opening times to welcome customers.• Ensure all equipment, tools and products are clean, sanitised and ready for use.• Maintain cleanliness and presentation of all areas of the workplace to the highest standard.• Provide beauty treatments in accordance with certification, training and professional standards.• Ensure equipment is maintained to the highest standard, reporting any issues or faults immediately.• Monitor salon stock levels through regular stock checks.• Order equipment and materials with management approval, adhering to budget controls.
Guest Experience
• Deliver a range of spa and beauty treatments to a high professional standard.• Ensure courteous, professional and prompt service at all times.• Provide a warm, friendly and welcoming experience for all guests.• Carry out consultations to tailor treatments to individual needs.• Actively promote the salon, spa treatments and resort facilities.• Upsell treatments, packages and retail products where appropriate.• Handle guest enquiries and take bookings both in person and over the telephone.• Always behave in a polite and professional manner as an ambassador for the company.• Ensure client comfort, satisfaction and confidentiality at all times.
Team Support & Development
• Work collaboratively with the spa team to ensure smooth daily operations.• Support colleagues during busy periods.• Attend and participate in training sessions as required.• Maintain a positive and professional attitude within the team.• Develop knowledge of all products and facilities offered by the company.
Financial Responsibilities
• Support the achievement of spa revenue targets through treatments and retail sales.• Comply with standard operating till procedures ensuring all payments are processed and allocated correctly.• Promote special offers and packages to maximise sales opportunities.• Assist with stock control and cost awareness in line with budgetary requirements.
Administration & Compliance
• Complete all paperwork, client consultation forms and administration procedures accurately and on time.• Maintain strict client confidentiality at all times.• Comply with personnel and payroll procedures promptly.• Follow all company policies, standard operating procedures and employee handbook guidelines.• Ensure personal appearance and hygiene meet company standards at all times.• Maintain awareness of and comply with all health and safety requirements applicable to the role.
Working Hours
This is a part-time position working 16 hours per week on a variable rota, including Wednesdays and Thursdays, as well as every other Saturday and Sunday, in line with the needs of the business.
Working Environment / Physical Requirements
This role is based within a spa environment and involves standing for extended periods while delivering treatments. The role may require repetitive movements and the handling of spa equipment and products.
This job description is intended to outline the general responsibilities of the role and may be subject to change in line with business needs.
About the role
Key Responsibilities
Spa Operations
• Prepare the salon and treatment rooms to a high standard prior to opening and before each guest appointment.
• Ensure the salon is ready at opening times to welcome customers.
• Ensure all equipment, tools and products are clean, sanitised and ready for use.
• Maintain cleanliness and presentation of all areas of the workplace to the highest standard.
• Provide beauty treatments in accordance with certification, training and professional standards.
• Ensure equipment is maintained to the highest standard, reporting any issues or faults immediately.
• Monitor salon stock levels through regular stock checks.
• Order equipment and materials with management approval, adhering to budget controls.
Guest Experience
• Deliver a range of spa and beauty treatments to a high professional standard.
• Ensure courteous, professional and prompt service at all times.
• Provide a warm, friendly and welcoming experience for all guests.
• Carry out consultations to tailor treatments to individual needs.
• Actively promote the salon, spa treatments and resort facilities.
• Upsell treatments, packages and retail products where appropriate.
• Handle guest enquiries and take bookings both in person and over the telephone.
• Always behave in a polite and professional manner as an ambassador for the company.
• Ensure client comfort, satisfaction and confidentiality at all times.
Team Support & Development
• Work collaboratively with the spa team to ensure smooth daily operations.
• Support colleagues during busy periods.
• Attend and participate in training sessions as required.
• Maintain a positive and professional attitude within the team.
• Develop knowledge of all products and facilities offered by the company.
Financial Responsibilities
• Support the achievement of spa revenue targets through treatments and retail sales.
• Comply with standard operating till procedures ensuring all payments are processed and allocated correctly.
• Promote special offers and packages to maximise sales opportunities.
• Assist with stock control and cost awareness in line with budgetary requirements.
Administration & Compliance
• Complete all paperwork, client consultation forms and administration procedures accurately and on time.
• Maintain strict client confidentiality at all times.
• Comply with personnel and payroll procedures promptly.
• Follow all company policies, standard operating procedures and employee handbook guidelines.
• Ensure personal appearance and hygiene meet company standards at all times.
• Maintain awareness of and comply with all health and safety requirements applicable to the role.
What you will need
Required criteria
- Level 3 NVQ or equivalent qualification
- Right to work
Desired criteria
- Experience in similar role
Darwin Escapes
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday. Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences. Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations. Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom. Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners. We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts. Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Our benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Discount on meals purchased
Discount on spa treatments or products
Free parking or Discounted parking
Employee Assistance Scheme
Progression opportunities
Bereavement leave
Spa Therapist
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.