Trainee Warranty Administrator
There has never been a more exciting time to join Donnelly Group and advance your career. With our new showrooms now open in Dungannon, we can offer excellent facilities, industry leading pay, and full training to support your continued development.
As a Trainee Warranty Administrator, you will support the team in processing warranty claims and ensuring all information is accurate and up to date. You will also assist with checking documentation, tracking claims, and maintaining organised records while learning key warranty processes.
About the role
What You’ll Be Doing:
Help prepare and submit warranty claims using internal systems
Check repair paperwork to ensure details are correct and complete
Track claims and follow up on any that are delayed or rejected
Work with technicians and service advisors to gather the correct information
Keep records of claims and related documents organised
Learn warranty policies and procedures
Assist with general administrative tasks within the service department
What We Offer:
Competitive salary with bonus opportunities
Full training and support
30 days annual leave
Pension, life insurance, and healthcare benefits
Career development opportunities
Additional benefits such as Cycle to Work Scheme and enhanced parental leave
Additional Information:
This role may include other reasonable duties as needed. Donnelly Group is an equal opportunities employer.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- Strong attention to detail and accuracy
- Excellent organisational and communication skills
- Proficiency in Microsoft Office
- Ability to work independently and under pressure
Desired criteria
- Previous automotive experience is advantageous but not essential
Professional skills you’ll need for this job opportunity
Data Entry and Basic Computer Skills
Flexibility and Adaptability
Attention to detail
Working Under Pressure
Planning and Organising
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Trainee Warranty Administrator
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.