Revenue & Reservations Manager
Join our fabulous team at The Kilkenny Ormonde as a Revenue & Reservations Manager.
About the Kilkenny Ormonde Hotel
The Kilkenny Ormonde Hotel is a landmark 4-star hotel with an unbeatable location in the heart of the medieval city, overlooking the historic Kilkenny Castle and the vibrant streets of the iconic Marble City.
A cornerstone of Kilkenny’s hospitality for over 20 years, this contemporary city-centre hotel comprises 118 elegant bedrooms and suites offering an immersive urban experience, with views of the bustling streetscape, our quiet courtyard, or the city’s historic medieval spires.
Our world combines the luxury of modern city living with the warmth of Irish hospitality. Our cherished heritage is our connection to the local community, our focus is sharing it.
Role and Responsibilities:
Maintain an effective Reservations & Revenue Department through the provision of strong leadership, direction and oversight to employees and the implementation of a departmental training and professional development plan.
Work closely with the General Manager and Sales team.
Implement and execute strategic action plans to drive hotel revenue performance in conjunction with the senior management team.
Consistently review hotels daily pricing/pace of demand across all market segments.
Produce a detailed day by day monthly rooms forecast by market segment within a tolerance level of 3-5% accuracy on a weekly basis.
Ensure best practices in revenue management are in place and the maximum revenue is achieved on any given day.
Deliver weekly, monthly and annual reports, or any ad hoc reports, subject to management guidelines.
Managing the effective operations of our Reservations department, ensuring that all guests receive exceptional customer service in a very genuine and caring manner.
Oversee the effective operations of our Revenue department, ensuring that all guests receive exceptional customer service in a very genuine and caring manner.
To deal with any customer queries in a professional and efficient manner, ensuring guest satisfaction at all times.
Maintain an effective Reservations team through the provision of strong leadership, direction and oversight to employees and the implementation of a departmental training and professional development plan.
To ensure that all complaints are handled in a professional and efficient manner & all complaints are followed up and resolved.
To attend regular management meetings and hold regular staff meetings.
To assist in the induction, training and development of staff in the hotel.
To ensure company rules, policies and procedures are adhered to.
To ensure the adequate timekeeping and attendance of staff members.
About the role
Candidate Requirements:
Minimum of 3 years’ experience in a similar role in a 4-star hotel or resort environment.
Experience working with OTAs, GDS and direct booking channels.
Proven track record in managing room inventory and optimizing occupancy and revenue.
Understanding of pricing strategies, rate parity, and online distribution.
Awareness of competitor set and market positioning.
Knowledge of industry trends and revenue optimization techniques.
Familiarity with GDPR compliance and data confidentiality.
Perks and Benefits of working at Kilkenny Ormonde Hotel
Very competitive hourly wage
Complimentary Leisure Club Membership (21m pool, gym, sauna & steam room)
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme & Digital Wellness Programme
Complimentary, high quality meals on duty
Discounted room & dining rates in Windward properties and our sister hote
Discounted Friends and Family rates
Christmas Savings Scheme
Refer-a-friend recruitment bonus scheme
Training and development opportunities dedicated to your career path
Employee awards & staff recognition scheme including employee of the month and team appreciation days
Cycle-to-work scheme and Uniform provided
About Windward Management Kilkenny Ormonde Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Revenue & Reservations Manager
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.