Assistant Spa Manager
A fantastic opportunity to join the team at Dunboyne Castle Hotel & Spa as an Assistant Spa Manager.
About Dunboyne Castle Hotel & Spa
Dunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle.
Dunboyne Castle was acquired by Mr. Thomas Röggla in December 2022. The hotel joined his collection of luxury Irish hotels forming the TMR Hotel Collection, including Farnham Estate Spa & Golf Resort, Harvey’s Point, Mount Wolseley & Aghadoe Heights. As part of the TMR Collection & under the guidance of Windward Management, Dunboyne Castle offers great opportunities for growth & progression in your hospitality career.
Responsibilities
Financial/Commercial
To support the Spa Manager in liaising with Senior Management on forecasts, stock levels, requisitions, budget, and targets.
To ensure the treatment schedule meets the demand of the guest while maximizing revenue.
To assist in achieving agreed commercial targets through the implementation of treatment and activity programmes.
Assist in planning an annual calendar of events and promotions.
Help motivate and drive sales to meet realistic and achievable targets.
Development
Revenue Optimisation & Labour Control: Assist in ensuring maximum revenue through effective diary management and monitoring labour cost controls.
KPI Monitoring: Regularly monitor KPIs to identify trends and help implement corrective actions.
Campaign Support: Assist in designing and implementing creative campaigns and mid-week offers to drive bookings.
Cross-Department Collaboration: Work with departments like Food & Beverage and Events to create integrated guest packages.
Team Development: Support the professional growth of spa staff through training in upselling and customer service excellence.
Spa & Retail Sales/Stock
Promote and sell Spa services to maximize sales potential.
Regularly monitor retail sales for staff members and provide necessary motivation or training.
Maintain effective stock control, including rotation, inventory, and placing orders to par levels.
Monitor the cost of products and ensure correct usage by therapists.
Administer goods, requisitions, and inventories in a cost-effective manner.
Administrative/Operational
Maintain and implement the reporting procedures and control systems established by the Hotel.
Ensure Health and Safety Policy and Procedures are implemented, particularly regarding hygiene.
Own and resolve guest opportunities, ensuring appropriate follow-up and recording of details.
Assist in the orientation of new staff and ensure training is carried out to ESPA standards.
Ensure the facility is adequately manned and maintain high standards of cleanliness.
Responsible for Opening/Closing Procedures when on duty.
Deputize for the Spa Manager and take management responsibility within the Spa as required.
Employee Engagement
Motivate and encourage the team to maintain professional standards.
Assist in managing spa department rotas in line with operational demands.
Support the organization of weekly schedules, attendance sheets, and holiday arrangements.
Help conduct performance appraisals and professional staff assessments.
Actively drive employee engagement through regular communication and recognition.
About the role
Requirements
Excellent level of written and spoken English.
Previous supervisory or management experience within a spa environment.
Qualified therapist with a strong background in spa operations.
Computer literate with experience in computerized scheduling systems.
People management experience within a multi-cultural environment.
Ability to assist in managing budgets and operating P&L.
Impeccable personal presentation and a positive, friendly personality.
Genuine interest in holistic treatments and skincare.
Strong ability to inspire and motivate a team.
Health & Safety Responsibilities
Fulfil obligations under the Health & Safety at Work Act and related legislation.
Ensure the health and safety of yourself, colleagues, and guests.
Observe all safety rules, including those in the Health & Safety Statement.
Participate in and promote fire and accident safety drills.
Perks and Benefits
Very competitive salary.
Career progression opportunities across the Windward group.
Employee Assistance Programme & Digital Wellness Programme.
Meals on Duty.
Discounted room & dining rates in Windward properties for you, friends, and family.
Employee awards and recognition schemes (Employee of the Month, etc.).
About Windward Management
Dunboyne Castle Hotel & Spa is managed by Windward Management. Founded in 2007, Windward is a leading hospitality management company with a portfolio of approximately 2,000 keys across Ireland and Continental Europe.
Join Us Today as an Assistant Spa Manager!
What you will need
Required criteria
- Candidate must have fluent written and spoken English
- Candidate must be available to work full time (including weekends and public holidays)
- Candidate must be eligible to work in Ireland
- Candidate must have a minimum of 1 year supervisory experience in a busy Spa
- Candidate should have experience using Microsoft Office Apps
- Candidate will have experience using booking management systems such as Premier
Professional skills you’ll need for this job opportunity
Hospitality
Supervisory Skills
Coaching and Mentoring
Budgeting and Forecasting
KPIs
Communication
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Assistant Spa Manager
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.