spa supervisor
Spa Supervisor – Job Description
Job Title: Spa Supervisor
Department: Leisure
Location: Darwin Escapes Spa
Reports to: General Manager / Spa Manager
Role Overview
The Spa Supervisor is responsible for supporting the day-to-day operation of the spa at Darwin Escapes, ensuring high standards of guest care and service delivery. The role includes supervising the spa team, assisting with daily operations, delivering treatments where required, and ensuring the spa runs efficiently in line with company standards.
Key Responsibilities
Area Responsibilities
Spa Operations
• Support the daily running of the spa, ensuring a smooth and professional guest experience.
• Ensure the spa environment is maintained to high standards of cleanliness and presentation.
• Prepare treatment rooms, equipment, and facilities for opening and throughout the day.
• Assist in managing booking schedules to maximise therapist productivity and room usage.
• Report maintenance issues or equipment faults promptly.
• Ensure all treatments are delivered in line with professional standards and qualifications.
Guest Experience
Deliver high-quality spa and beauty treatments where required.
• Provide friendly, professional, and attentive service to all guests.
• Promote spa treatments, packages, and retail products to enhance guest experience.
• Handle guest enquiries, bookings, and feedback both in person and via telephone.
• Support the resolution of guest concerns in a timely and professional manner.
Team Support & Supervision
• Supervise and support spa therapists on shift, ensuring smooth daily operations.
• Assist in training and mentoring team members.
• Monitor staff performance, attendance, and punctuality, reporting any concerns to management.
• Assist with staff rotas to meet operational needs.
• Promote a positive and professional team environment.
Financial Responsibilities
• Assist with stock control, including regular stock checks.
• Support ordering of spa products and materials in line with company procedures.
• Contribute to achieving spa revenue targets through treatments and retail sales.
• Follow till procedures and ensure accurate processing of payments.
Administration & Compliance • Complete daily administrative tasks in line with company policies.
• Maintain strict client confidentiality at all times.
• Ensure compliance with health and safety procedures within the spa.
• Follow all company standard operating procedures.
• Support management in ensuring team adherence to company policies and professional standards.
About the role
Working Hours
This is a full-time position working 40 hours per week across variable days, including weekends and bank holidays, in line with the operational needs of the business.
Working Environment / Physical Requirements
This role is based within a spa environment and will involve standing for extended periods while delivering treatments and supervising the spa team. The role may also involve lifting or moving spa products or equipment where required.
What you will need
Required criteria
- right to work
- spa experience
- supervisor experience
Darwin Escapes
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday. Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences. Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations. Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom. Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners. We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts. Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Our benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Discount on meals purchased
Discount on spa treatments or products
Free parking or Discounted parking
Employee Assistance Scheme
Progression opportunities
Bereavement leave
spa supervisor
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.