Sales Administration Manager
We are seeking an organised, detail-oriented Car Sales Administration Manager to lead our Sales Administration team and support the smooth, accurate, and compliant processing of all vehicle sales. This is a key role within the dealership, ensuring customers receive an exceptional experience from point of sale through to delivery.
About the role
Key Responsibilities
* Oversee the daily operations of the Sales Administration department.
* Manage, motivate, and coach a team of Sales Administrators.
* Ensure all vehicle orders, invoices, and financial documentation are processed accurately and on time.
* Maintain compliance with manufacturer, FCA, and internal audit requirements.
* Liaise closely with the Sales Managers, Accounts team, and external partners such as finance companies and suppliers.
* Monitor stock records, registration processes, and vehicle taxation.
* Produce and analyse departmental reports, identifying areas for improvement.
* Support new system implementations and process enhancements.
* Resolve administrative queries quickly and professionally.
Skills & Experience
* Proven experience in vehicle sales administration within the motor trade is desirable.
* Previous supervisory or management experience preferred.
* Strong understanding of vehicle invoicing, taxation, and funding processes.
* Excellent IT skills, including DMS/CRM platforms e.g., Kerridge
* High level of accuracy and attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
* Strong communication and interpersonal skills.
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional development and internal progression.
* A supportive team environment within a well-established dealership.
* Employee perks, manufacturer training, and long-term career stability.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. We regularly review applications and reserve the right to close this advert early if we identify suitable candidates
What you will need
Required criteria
- High level of accuracy and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and interpersonal skills
Desired criteria
- Proven experience in vehicle sales administration within the motor trade
- Previous supervisory or management experience preferred
- Strong understanding of vehicle invoicing, taxation, and funding processes
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Exceeding Customer Expectations
Working Under Pressure
Initiative
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Sales Administration Manager
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.