Group Reservations Agent (Full time)
The Rose Hotel is now looking to recruit a full time Group Reservations Agent to deal specifically with all tour groups coming into the hotel
List of main duties for the role:
Sleepers Report
· To compile the daily updated report
Group/FIT Space Requests
· Email requests from Tour Operators/leisure & sports groups on a daily basis
Allocation Blocks
· Updated on a regular basis
Rate Codes
· Updating and Creating Rate Codes
Rating
· Each group on the books to be rated for revenue reports
Washdown
· Washdown applied to groups
Updates
· Daily Sales and Option Group Updates
Rooming Lists
· Each group/FIT bookings/FIT Multiroom to be updated with rooming list
Dining Arrangements
· Dinner and breakfast times to be confirmed
Billing
· Group/FIT billing
Year Ahead
o As new tour group contracts come in for the following year create an allocation block / group for each one.
o Once rates for the next year are agreed the Rate Plan is either updated or created and the rates added.
o Requests for space for next year are sent to the revenue department, if space is available an offer will be sent.
Other daily duties:
o Ensure that all emails are replied to in a professional and courteous manner and filed away appropriately
o Balancing Rooms on Rezlynx
o Answering overflow calls for reservations and ensuring sales and upselling opportunities are maximised on these calls. Covering reservations and reception breaks
About the role
The role is an office based role in the hotel. Mainly working Monday to Friday from 9am - 5.30pm.
We also use Resdiary for the booking of dining times in our restaurant
Working 5 days with 2 days off
On the job training will take place
You will be provided with a uniform - dress and jacket, together with a necklace, rose pin and name badge.
Previous Experience: Ideal candidate must have at least 2 years previous experience in a Hotel Reception or Reservations Role.
Must have previous experience with dealing with tour groups.
Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook. Knowledge of a booking system is essential. Familiarity with Rezlynx an advantage.
Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
Interpersonal Skills: Strong customer service skills essential.
Other languages ; Ability to converse in other languages an advantage.
What you will need
Required criteria
- Must be a fluent English speaker with excellent written and verbal communication skills
- Must have previous experience as a Hotel Receptionist or Reservations Agent
Desired criteria
- Previous experience in a similar role
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Reception skills
Reservation skills
Teamwork
The Rose Hotel
We are The Rose Hotel, a four-star, family-run hotel in the heart of Tralee, Co. Kerry. With 161 bedrooms, restaurants, bars, spa, gym and function facilities, we offer a warm, welcoming environment and exceptional hospitality. We combine comfort, quality service and genuine care to deliver memorable experiences for every guest. Join us if you want to be part of a hotel team where tradition, professionalism and hospitality matter.
At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch. Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike. Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities. As a team member, you’ll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences. We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.
We pride ourselves on creating a culture of friendliness, respect and teamwork. At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role. We believe in clear communication, mutual support, and delivering service with warmth and professionalism. Because we’re family-run, there’s a personal, down-to-earth feel: we care about our staff as much as our guests. Working here means being part of a team that values high standards while also supporting staff well-being. We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.
Our benefits
At The Rose Hotel, we provide a solid benefits package for our team. You’ll get: Full training on the job, including induction and role-specific training. Part (or full) uniform provided. A meal while on duty. Free on-site car parking for staff. Access to the hotel gym (Spa/Gym facilities) at designated times, and discounts on spa treatments and products. Year-round employment (hotel works throughout the year) Employee Assistance Program Bike to Work Scheme Refer a friend scheme
Vacation, Paid time off
Retirement plan and/or pension
Free parking
Cycle to work
Competitive salary
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Social Opportunities
Employee of the Month
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Group Reservations Agent (Full time)
We are The Rose Hotel, a four-star, family-run hotel in the heart of Tralee, Co. Kerry. With 161 bedrooms, restaurants, bars, spa, gym and function facilities, we offer a warm, welcoming environment and exceptional hospitality. We combine comfort, quality service and genuine care to deliver memorable experiences for every guest. Join us if you want to be part of a hotel team where tradition, professionalism and hospitality matter.