Operations Manager
The Property
Modern serviced apartments in Bristol, suitable for both corporate and leisure stays. PREMIER SUITES Bristol Cabot Circus and PREMIER SUITES Bristol Redcliffe provide a choice of 1 or 2 double bedrooms. Each apartment is fully equipped with lounge/dining area, double bedroom/s, bathroom and kitchen, offering flexible and comfortable accommodation, whether you are visiting Bristol for business or leisure.
The Job
We are seeking a professional, enthusiastic, and trustworthy individual to join our team as Operations Manager at PREMIER SUITES Bristol Cabot Circus and PREMIER SUITES Bristol Redcliffe. This full-time role is ideal for someone with a hands-on approach, strong leadership skills, and a passion for delivering exceptional guest experiences.
As a property focused on serviced accommodation without food and beverage or events operations, this role offers a unique opportunity to gain experience in Front Office, Rooms, and Accommodation Management.
You’ll play a key role in supporting the Cluster General Manager in the smooth and efficient running of the property, overseeing guest services, staff supervision and facility management. You’ll also have the chance to develop skills in Forecasting, Financial Reporting, Revenue Management and Team Leadership.
About the role
Scope and General Purpose:
To assist in the day to day management of the properties and to take responsibility for implementing and maintaining standards throughout the property.
Principle Accountabilities:
1. General
To assist the Cluster General Manager in running PREMIER SUITES as a profit-driven, customer focused, team-oriented business.
To be responsible for the day to day operation of Premier Suites in the absence of the Cluster General Manager.
To adhere to PREM GROUP policies and procedures.
To carry out reasonable requests made by management.
To manage the reservations function on a day to day basis.
To take responsibility for the reception roster.
To complete the weekly RW report in the absence of the Cluster General Manager.
To attend financial reviews at the request of the senior management team.
To hold the on-call emergency phone when required.
Participating in the recruitment and selection of new employees.
To participate in weekly Comms call in absence of Cluster General Manager
2. Quality and Customer Service
To promote Premier Suites service standards throughout the property, ensuring that all clients receive excellent service at all times.
Assist the Cluster General Manager in responding to customer reviews.
Leading by example and taking responsibility for day to day operational decisions.
Showing awareness of the daily business of the property and communicating details of this business to each department.
Availing of opportunities to promote the apartments facilities both internally and externally.
To use client feedback to enhance service standards, where possible.
To carry out daily apartment checks where required.
3. Communication and Teamwork:
To be helpful to colleagues requiring assistance in carrying out their duties.
To assist the Cluster General Manager in mentoring and developing team members.
To be flexible in assisting the smooth running of the apartments.
To maintain regular and effective communication with colleagues.
To attend briefings and training as arranged by management.
To at all times be polite and respect colleagues, management and owners of PREM GROUP.
To communicate any complaints to the General Manager.
4. Sales and Marketing
To be completely familiar with all PREM GROUP’s products and services and sell them to guests as appropriate.
To promote sales for the apartments at every opportunity.
5. Debtors and Cost Control:
To accurately and promptly prepare and send invoices to clients.
To process payments and follow up on unpaid accounts.
To convey a professional image of the company to the client at all times.
To provide prompt information and assistance in an efficient manner.
To maintain the confidentiality of any client information of which you become aware during the course of duty.
To be aware of and control operating costs at all times.
To understand your role in overall cost control in PREMIER SUITES.
5. Health and Safety:
To identify maintenance requirements and hazards in the work place and public areas of Premier Suites, ensuring to record and report to the relevant parties, ensuring that prompt action is taken to rectify the situation.
To ensure that all areas are consistently kept to the highest standards of maintenance and cleanliness.
To record all accidents and report them to your manager .
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023 Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025 Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025 PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025 Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates Employee assistance programme Annual Employee recognition awards including long service recognition
Employee discounts
Competitive salary
Long service recognition
Employee Assistance Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Operations Manager
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.