Service Manager

Key Responsibilities:              

• Adhere to and promote SHEQ group standards, including promoting safety observations maintain, repair, service company assets in line with group standards

• Manage a team of engineers to achieve optimum productivity, ensure they are competent, capable and trained accordingly and to develop them for future progression

• Ensure all transactional elements of the role are managed effectively, such as breakdowns, upload jobs to engineer tablets and determine chargeable items

• Demonstrate excellent customer service skills

• Ensure service schedule is in line with business KPI’s

• Maintain and update all engineering training and personal development plan skills matrix

• Conduct regular welfare checks per month

• Conduct toolbox talks with the engineers monthly, or as and when required for updates on matters such as H&S, yard/depot change in operating procedures etc

• Ensure depot and engineering standards are consistently adhered to

Essential Criteria:

• Skills and experience in mechanical or electrical disciplines relevant to the scope of equipment involved in the role.

• Adequate skills for performing competent maintenance routines, whether in field service or depot-based roles.

• In-depth skills for competent fault diagnosis, dismantling, repair, and testing of the defined equipment type, for repair roles.

• Experience in working with generator engines is essential; applications without this experience will not be considered.

• Be able to fault find and try to diagnose faults over the phone before sending to an engineer.

Criteria:

• Hold a C and G, NVQ, or other recognized professional or vocational qualifications in the relevant technical discipline. (Desired)

• In-depth experience in multiple technical disciplines, such as mechanical and electrical. (Essential)

• Hands-on experience in service, maintenance, installation, and repair of diesel-driven generators.(Essential)

Your Future with the Wernick Group

At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.

• Competitive salary and bonus scheme

• Generous holiday allowance (rising with service)

• Option to sell or carry over up to 5 days holiday

• Christmas Shutdown

• Early finish Friday  

• Group pension scheme

• Annual Salary review – takes place each January

• Long service awards

• Employee of the Month awards

• Customer service awards

• Life Assurance

• Personal Accident Insurance

• Free onsite parking

• Employee assistance programme

• Training and progression opportunities

• Family run and well established, secure company (trading over 90 years)

• Open door policy

• Employee Referral scheme

• Benefits scheme (discounted retailers such as money off Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller and Carter, Nandos and many more)

• Corporate Eyecare Scheme through Specsavers

• Ideas portal (message the CEO) and awards for implemented suggestions

• Cycle to work scheme

• Annual paid volunteering day

Equal Opportunities Statement:

We are committed to being an equal opportunities employer and welcome applications from all sections of the community.

Important Notice to Recruitment Agencies:

Any unsolicited CVs sent will be at the agency's own risk and will be considered as 'gifts'. We have no liability for any fee or otherwise. We reserve the right to engage with candidates directly and accept unsolicited CVs as the default position. If recruitment agency assistance is required, we will contact them directly.

Thank you for your interest in Wernick Group. We look forward to hearing from you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.