Food and Beverage Assistant
Job Description for Food & Beverage Assistant
Job Title: Food & Beverage Assistant
Reports to: Food & Beverage Supervisor / Food & Beverage Manager
Role: As part of the team, to ensure customer satisfaction by serving food and beverage as required, promptly, courteously and efficiently while maintaining a tight control over stocks and cash
Main Tasks:
1. Ensure that all opening and closing standard operating procedures are strictly adhered to
2. To ensure courteous and prompt service
3. To ensure the cleanliness and presentation of all areas of the workplace and equipment within your scope of responsibility to the highest standards
4. Clean the bar and seating area, clear and clean tables as necessary, replenish rinse and change optics
5. Reporting and dealing with any faults, repairs or breakages of equipment
6. Stock up and merchandise shelves and fridges and ensure all stock is date rotated
7. Preparation and service of all food and beverage products as required
8. Ensure compliance with standard operating till procedures
9. Comply with all legal requirements i.e. Licensing Act, Trades Descriptions, Weights and Measures, Food Hygiene Regulations
10. To keep a supply of washed and sanitised clean glasses throughout the period of service.
11. Understand and comply with cellar procedures
12. Understand and comply with standard operating procedures for all facilities/services
13. Not to leave the bar unattended
14. Ensure published selling prices are charged and received for all drinks sold
15. Record and facilitate restaurant and other bookings when required
16. Undergo/deliver training as required
17. Deal with customer enquiries or complaints to company standards
18. Always behave in a polite and courteous manner so as to be an ambassador for the company
19. Personal appearance at all times to be in accordance with company standards
20. To have an understanding and awareness of all products and facilities offered by the company
21. To be aware of and apply the provisions of the employee handbook
22. Understand and comply with health and safety requirements applicable to your role
23. Comply promptly with personnel and payroll procedures
About the role
Key Results/Responsibilities
1. Assist in the smooth running of the club’s operations to the required standard
2. To ensure observance of all statutory regulations and requirements
3. Identify opportunities to improve the standards of both service and presentation of the park
4. To ensure the highest possible standard of customer care
5. Not to bring the company into disrepute
6. To be dressed and presented appropriately to your role at all times
7. To deal effectively with customer enquiries as to products and services
8. To act at all times in accordance with company procedures and standards
9. To carry out your duties in a manner that ensures the safest environment for colleagues and guests alike
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What you will need
Required criteria
- Right to work UK
Desired criteria
- Hospitality experience
Darwin Escapes
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday. Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences. Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations. Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom. Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners. We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts. Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Our benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Discount on meals purchased
Discount on spa treatments or products
Free parking or Discounted parking
Employee Assistance Scheme
Progression opportunities
Bereavement leave
Food and Beverage Assistant
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.