Senior Carer

MAIN DUTIES:

Delivering the Vision

• Contribute to the management of all aspects of the support and care provision at Headingley Hall to ensure a profitable, high-quality service is planned and delivered.

• Lead by example to ensure that all customers and employees are treated with equality, dignity, and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

• Ensure that face-to-face and telephone enquiries are dealt with in an efficient, friendly, and professional manner.

Quality Management

• Demonstrate a sense of pride for the job and the organisation.

• Maintain a professional appearance in accordance with uniform standards.

• Deliver and supervise care according to the care plans for each individual and in line with the Quality Management System, training, and verbal instructions from the Care Manager.

• Assist in the cleanliness and general appearance of Headingley Hall while performing own tasks.

• Ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.

• Ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

Setting Standards

• Contribute to setting the standards of care in line with Westward Care Ltd’s vision and values and CQC legislation and regulations: “Essential Standards of Quality and Safety”.

• Implement care provision standards through satisfactory training of teams and individuals at all stages of the employee lifecycle.

• Gather feedback from customers/their families on the care they receive and agree and implement changes as required.

• Inspire and lead the team to continuously improve and implement the latest best practices in care.

Being Part of the Team

• Implement the Westward Care Performance Management Policy by conducting Supervision Meetings.

• Contribute to the recruitment and selection of the workforce to ensure a full, stable, and competent team at all times.

• Lead in a way that inspires and empowers individuals to be the best they can.

• Work effectively with other team members to deliver care to the customers and ensure the smooth operation of Headingley Hall.

• Contribute to the development of others through sharing knowledge, skills, and information to enhance the customer experience.

• Participate in training and development to meet mandatory requirements and identified needs.

Communication

• Provide relevant and timely information and feedback on activities to the Care Manager at agreed intervals and in an agreed format.

• Adopt various methods of communication to meet customer needs and build positive relationships.

• Maintain confidentiality as appropriate.

• Participate in team meetings and individual meetings with the Line Manager as required.

Customer Service

• Deliver support and care in a way that encourages independence and enables customers to retain independence, dignity, respect, and choice in the way their support and care is delivered.

• Maximize customer fulfillment by encouraging and supporting customers to identify and participate in social and leisure activities that interest them.

• Lead by example in all aspects of care and be proactive in addressing issues identified by customers, employees, and visitors to a satisfactory conclusion.

• Identify opportunities for continuous improvement in customer service and new services that could be offered and communicate these ideas to the Care Manager.

• Create an outstanding first impression for customers.

• Contribute to an ethos that anticipates customer needs and puts the customer first.

• Treat internal customers with the same respect and understanding as external customers.

• Ensure customers and visitors feel welcome at all times and deal with face-to-face or telephone enquiries professionally and courteously.

Profitability and Growth

• Manage resources in own area effectively to minimize waste and deliver care to the required high standard.

• Communicate opportunities to be more efficient and effective in own role and as a team.

• Have excellent knowledge of Westward Care Ltd’s services and facilities and promote these at every opportunity.

ADDITIONAL INFORMATION:

• The post holder will be expected to work when required to cover for sickness and holidays.

• The role requires working unsocial hours, including nights, weekends, and Bank Holidays as necessary to meet the needs of the service.

• The service operates 24 hours per day, seven days per week, and flexibility is essential to meet the needs of the service.

• This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the service and organisation – in consultation with the post holder.