Quality Support Manager
The Role
The Quality Support Manager is a senior clinical leadership and quality governance role, responsible for promoting best practice, continuous improvement of standards of care and, strengthening regulatory compliance across Healthcare Ireland Homes.
This role exists to protect quality, provide leadership continuity, and drive excellence. The post-holder acts as a senior clinical presence across the region, supporting Home Managers operationally to drive improvements, deliver safe, compliant, high-quality services.
Working in close partnership with the Director of Governance, Learning, Development & Compliance Manager and the Regional Nurse Training Lead, the Quality Support Manager ensures that learning, compliance, audit findings, quality improvements and clinical governance priorities are translated into real improvement at Home level.
The role is ideally suited to an experienced Registered Nurse with strong leadership capability, regulatory expertise and a passion for continuous improvement, staff development and quality assurance.
About the role
Main Responsibilities
Provide senior clinical governance leadership across Homes, ensuring quality, safety and regulatory compliance.
Lead inspection readiness, audits, safeguarding responses and regulatory reviews.
Embed consistent governance frameworks, policies and standards across services.
Support Homes requiring stabilisation, maintaining safe staffing and performance oversight.
Provide leadership continuity during transitions and support onboarding of new Home Managers.
Promote a culture of accountability, transparency and continuous improvement.
Embed training, competency frameworks and clinical development programmes.
Identify learning needs and support targeted development plans.
Lead quality improvement and transformation initiatives aligned to organisational strategy.
Ensure robust governance reporting, performance benchmarking and effective collaboration across Homes.
Contribute professional expertise at governance meetings and undertake duties as required by Directors.
The Benefits
Paid annual leave
The chance to be part of a growing Healthcare company
Continuous professional development and training
Values-led culture
Opportunities for progression
Pension plan (if applicable)
Attractive salary
Access NI fee paid for
NMC fee reimbursed
Uniforms and PPE provided
Monthly incentives and recognition awards
Free parking
Healthcare Ireland are an equal opportunities employer and welcome applications from all suitably qualified persons.
What you will need
Required criteria
- The Right to Work in the UK
- A Registered Nurse with active NMC registration
- A minimum of 2 years experience in a leadership or service development role
- Experience in supporting Care Home leadership teams in quality improvement and service development
- A sound working knowledge of the statutory requirements associated with care
- Understanding of the key business activities associated with a care home
- Be able to demonstrate strong leadership ability in a key, demanding role
- Strong communication skills
Desired criteria
- A good understanding of budgets is desirable
- A minimum of 2 year experience working in a regional position
- Ability to demonstrate an understanding of service improvement methodology
Healthcare Ireland Group
Healthcare Ireland provides care services in an environment where individuality is emphasised and the privacy and dignity of all our residents is recognised. We currently have over 1,800 employees throughout our 25 Homes. We are incredibly proud of not only the work our employees do, but the quality of care we are able to offer as result of their commitment.
We started Healthcare Ireland Group in July 2015 with the opening of Bradley Manor Care Home. Our categories of care include general and dementia nursing, dementia residential, mental health, physical disability and learning disability.
We are passionate about providing the highest standards of care in safe, positive and flexible environments, which enable each person who uses our services to achieve their potential. We are committed to providing each employee with a fulfilling working environment, encouraging personal and professional development. We aim to be a first class, independent organisation delivering innovative, collaborative and value for money services. Our ultimate purpose is to work with the people who use our services and their families and friends, to enable them to take control of their lives.
We’re always on the look out for people who care, whether that’s caring for our residents, or in one of our roles like laundry, kitchen, administration or maintenance. Our passionate, ever-growing team means that you’ll be working with people who pride themselves on the work they do. Each of our Homes and our Head Office work together to achieve something excellent that truly makes a difference in people’s lives. Caring for our residents is at the heart of all we do, and we’d love to have you join the team.
Our benefits
Healthcare Ireland Group is not just a workplace; it's a community where your work has a purpose, and your contributions are valued. If you're passionate about making a difference and are seeking a rewarding career in healthcare, we welcome you to explore opportunities with us and help continue our legacy of excellence in care .
Retirement plan and/or pension
Employee development programs
Free parking
Competitive salary
Social Opportunities
Employee Recognition Scheme
Culture of recognition
On the job learning
Quality Support Manager
Healthcare Ireland provides care services in an environment where individuality is emphasised and the privacy and dignity of all our residents is recognised. We currently have over 1,800 employees throughout our 25 Homes. We are incredibly proud of not only the work our employees do, but the quality of care we are able to offer as result of their commitment.
We started Healthcare Ireland Group in July 2015 with the opening of Bradley Manor Care Home. Our categories of care include general and dementia nursing, dementia residential, mental health, physical disability and learning disability.