This job expired on 8th March 2026
Concierge
Key Responsibilities
Customer Service & Front of House
Represent the company with integrity, professionalism, and dedication.
Greet residents, families, visitors, and clients in a warm and courteous manner.
Deliver outstanding customer service with strong attention to detail.
Build and maintain positive, ongoing relationships with residents and stakeholders.
Handle enquiries, requests, and concerns promptly and effectively.
Answer telephones and manage the switchboard efficiently.
Manage incoming and outgoing correspondence where required.
Resident & Visitor Support
Assist with errands and day-to-day requests.
Provide recommendations for local services, dining, transport, and entertainment.
Arrange reservations, appointments, and transportation as required.
Coordinate accommodation, business, or entertainment bookings.
Liaise with external service providers and internal departments to ensure seamless service delivery.
Administrative & Operational Duties
Multitask and prioritise effectively in a fast-paced environment.
Maintain accurate records of bookings, enquiries, and service requests.
Support planning and coordination of activities and events where required.
Keep management informed of issues, updates, and operational matters.
Ensure the reception and front-of-house areas are maintained to a high standard.
Compliance & Governance
Policies & Procedures
Comply with all company policies and procedures relevant to the Concierge role.
Adhere to health and safety regulations in accordance with the Safety, Health and Welfare at Work Act 2005.
Maintain a safe, clean, and hazard-free environment.
Follow fire safety and emergency procedures at all times.
Report all incidents, accidents, or hazards to management promptly.
Code of Conduct
Maintain professional appearance and behaviour at all times.
Demonstrate reliability through strong attendance and punctuality.
Uphold high standards of personal hygiene and presentation.
Maintain confidentiality and exercise discretion in all matters.
Candidate Profile
Knowledge, Skills & Experience
Previous experience in a customer-facing or hospitality role preferred.
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Ability to work independently with minimal supervision.
High level of discretion and professionalism.
Competent in telephone systems and basic administrative tasks.
Personal Attributes
Energetic, enthusiastic, and approachable.
Flexible and adaptable to changing priorities.
Patient and calm under pressure.
Proactive problem solver with sound judgement.
Strong work ethic and commitment to excellence.
About the role
The Concierge serves as the first point of contact for residents, visitors, families, and clients, delivering an exceptional customer experience at all times. The role is responsible for creating a welcoming environment, providing accurate information, coordinating services, and supporting day-to-day front-of-house operations in a professional and efficient manner.
This position requires strong organisational skills, discretion, flexibility, and a proactive approach to meeting the needs of residents and visitors.
Domestic and General Property Support Services
Domestic and General Property Support Services is a trusted provider of property maintenance and support solutions across the Ireland. Serving housing associations, local authorities, and private landlords, they offer a wide range of services including repairs, planned maintenance, facilities management, and compliance checks. With a focus on reliability, quality, and customer care, their expert teams ensure properties are safe, well-maintained, and fully operational.
Domestic and General Property Support Services is a trusted provider of comprehensive property maintenance and support solutions across residential, commercial, and industrial sectors. With a commitment to quality, reliability, and customer satisfaction, we deliver a wide range of services—from reactive repairs and planned maintenance to facilities management and compliance support. Our skilled team of professionals work efficiently to ensure properties remain safe, operational, and in excellent condition. Whether supporting housing associations, landlords, or private homeowners, we pride ourselves on a responsive, client-focused approach and a dedication to high standards. At Domestic and General, we’re not just maintaining buildings—we’re building trust.
At Domestic and General Property Support Services, our company culture is rooted in integrity, teamwork, and a commitment to excellence. We foster a supportive and inclusive environment where every team member is valued and empowered to make a difference. With a strong focus on professional development and customer satisfaction, we encourage collaboration and innovation to continually improve our services and exceed expectations.
Our benefits
Domestic and General Property Support Services offers a comprehensive benefits package designed to support the wellbeing and development of our team. Employees enjoy competitive salaries, ongoing training opportunities, and clear pathways for career progression. We also provide a supportive work environment, flexible working arrangements where possible, and a strong focus on work-life balance. Our team benefits from a culture of recognition, regular staff engagement, and a commitment to maintaining a safe and positive workplace.
Vacation, Paid time off
Retirement plan and/or pension
Culture of recognition
Progression opportunities
Concierge
Domestic and General Property Support Services is a trusted provider of property maintenance and support solutions across the Ireland. Serving housing associations, local authorities, and private landlords, they offer a wide range of services including repairs, planned maintenance, facilities management, and compliance checks. With a focus on reliability, quality, and customer care, their expert teams ensure properties are safe, well-maintained, and fully operational.