Receptionist full time
Job context: It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel. Therefore you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.
Scope and purpose of the job
A Front Office Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
About the role
Primary duties and responsibilities
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist other departments, as necessary
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling
What's in it for me?
Career and development opportunities in Hilton Hotels Worldwide
Training opportunities including NVQ'S
Competitive Salary & Wages
“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
50% discount on personal food & beverage consumption in the sister hotels via "Go Hilton"
Free car parking on site
free food on shift
28 days holidays
What you will need
Required criteria
- Welcoming, friendly, helpful demeanour
- Computer literate to include Excel, Microsoft office
- Excellent organizational skills
- Ability to multi task and work under pressure
- Flexible working pattern
- Excellent interpersonal skills
- 6 months reception experience
- Right to work in UK
- Can work shift patterns 7am-3pm, 11am-7pm and 3pm-11pm across a 7 day week
Desired criteria
- 6 months hotel reception experience
- Fluent in a 2nd language
Professional skills you’ll need for this job opportunity
Reception skills
Loughview Leisure
A Tapestry of Exquisite Stays
Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland. Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle. A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.
Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure. With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality. Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests. If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family. Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.
Our benefits
At Loughview Leisure Group, we believe that excellence isn't just about where you work, but also about how you're valued. While we pride ourselves on being a great place to work, it's our comprehensive suite of benefits that truly sets us apart. Every member of our team enjoys not only a stimulating and supportive work environment but also a range of perks designed to enhance their personal and professional well-being. From continuous learning opportunities to competitive compensation packages to team-building events, we ensure that our family feels appreciated, motivated, and primed for success. With Loughview Leisure, you're not just part of a team - you're part of a community that cares.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Competitive salary
Preferential room rates
Free meals during shifts
Receptionist full time
A Tapestry of Exquisite Stays