Housekeeping Lead | Cleaner

1. Leadership, Culture & Team Development • Lead, coach and inspire the Home Comforts team with confidence, presence and pride.

• Complete all Our Suite (HR) responsibilities: supervisions, appraisals, return-to-work meetings, probation reviews and wellbeing conversations.

• Build a culture of excellence, attention to detail and warm hospitality

. • Provide daily direction and hands-on leadership — ensuring staff never feel unsupported or unclear.

• Lead team huddles and daily planning. • Promote dignity and resident comfort as core values embedded into team practice.

• Ensure the team feels valued and understands their importance in the success of the home.

2. Environmental Excellence & Hospitality Standards

The Home Comforts Lead is accountable for ensuring every area of the home is

: • Clean

• Safe • Presentable

• Dignified

• Personalised

• Fresh

• Beautiful

• Reflective of CHG brand and values

Responsibilities include: •

Daily walk-throughs to assess environmental quality and resolve issues immediately.

• Ensuring lounges, corridors, dining rooms, reception, communal toilets and resident bedrooms are immaculate at all times.

• Achieving hotel-style standards of presentation and comfort.

• Maintaining a consistent level of warmth, welcome and pride in all areas.

• Ensuring that residents’ rooms are personalised in line with their preferences and meaningful belongings. You are the leader of the home’s first impressions.

You are the leader of the home’s first impressions.

3. Ambience, Atmosphere & Environmental Design

You shape the sensory experience of the home, including:

• Lighting, warmth and brightness

• Seasonal scents and calming fragrances

• Artwork, soft furnishings and decorative touches

• Music, background environment and tone

• Dining ambience and table presentation

• Seasonal displays and celebration décor

Your work directly contributes to comfort, relaxation and emotional wellbeing.

4. Room Personalisation & Admission Preparation

• Prepare new resident rooms to an impeccable “show home” standard.

• Ensure rooms are welcoming, personalised and reflective of identity and preference.

• Support families to arrange belongings, memory items and comforts safely and respectfully.

• Refresh bedding, curtains, furnishings and fabrics to promote comfort and dignity. Your work helps residents feel at home from the moment they arrive.

Your work helps residents feel at home from the moment they arrive.

5. Laundry Service Leadership

• Oversee all laundry functions with precision, respect and diligence.

• Ensure clothing, bedding and linens are washed, dried, ironed and returned promptly.

• Implement robust labelling and sorting to prevent lost items.

• Maintain hygiene and IPC standards within the laundry environment.

• Ensure the laundry team handles personal items with dignity and care.

6. Hygiene, IPC & Environmental Safety

• Daily touch-point cleaning

• High-risk cleaning schedules

• Deep-clean programmes

• Outbreak cleaning protocols

• COSHH compliance

• Safe equipment usage

• Environmental safety checks

• Clutter-free corridors and communal areas

• Temperature, ventilation and comfort audits

• Supporting dementia-friendly environmental adaptations

• Ensuring signage, contrast and layout support orientation and safety

Your standards protect residents and colleagues and directly support clinical excellence.

7. Hands-On Operational Delivery

This is a visible leadership role.

You will:

• Work alongside the team daily

• Support with cleaning and laundry where required

• Lead on complex or high-priority tasks

• Cover duties when short-staffed

• Demonstrate the standard you expect

You lead from the front, not behind a desk.

8. Environmental Risk Identification & “Find It, Own It, Fix It” Practice

• Identify hazards immediately and act without delay.

• Escalate issues to the Estates Partner or Home Operations Manager when required.

• Maintain high vigilance around spills, obstructions, broken fixtures, worn flooring, trip hazards and unsafe equipment.

• Ensure risk assessments for all Home Comforts tasks are understood and followed.

9. Resident, Family & Team Partnership

• Work with families to support room layout, comfort choices and belongings

. • Respond to resident feedback on comfort, environment and cleanliness.

• Support dignity and autonomy through environmental choices.

• Collaborate daily with:

• Resident Experience Manager

• Clinical Excellence Lead

• Therapy Partners

• Wellbeing Lead

• Estates Partner

• Home Operations Manager

• Support themed events, mealtime experiences and wellbeing initiatives through presentation and room design.

The emotional environment is part of the care.

10. Budget, Stock & Resource Management

• Maintain stock levels for cleaning products, toiletries, linens and consumables.

• Manage budgets responsibly and avoid waste.

• Source new products and assess value for money.

• Ensure storage is safe, organised and clutter free.

11. Seasonal, Cultural & Celebration Leadership

• Lead seasonal decoration programmes.

• Create visual impact around key cultural events.

• Enhance celebration days, themed experiences and community gatherings.

12. Nourish Implementation (2026) – Environmental Documentation Lead

• Serve as the implementation lead for the rollout of environmental documentation in Nourish in 2026.

• Train and support all Home Comforts and Laundry colleagues in using the new digital platform.

• Ensure all audits, checks and tasks are recorded accurately and promptly.

• Maintain oversight of compliance, accuracy and timeliness.

• Work closely with the Resident Experience Manager and Operations teams to ensure a smooth transition.

• Ensure the environment feels alive, warm and reflective of residents’ lives.

You will champion digital excellence in environmental governance.

13. Continuous Improvement & Innovation

• Bring new ideas to enhance comfort, ambience, cleanliness and resident experience.

• Keep informed of best practice in hospitality, IPC and environmental design.

• Participate in CHG-wide improvement work and share innovations.

• Support the home’s growth through high-quality presentation and pride.