Assistant Front Office Manager
Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity!
Our Hotel:
The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.
Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel
Getting to the Osprey : Free onsite parking for staff . Using public transport , the bus will leave you just a short walk away from the hotel. Using the train , you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.
The Role:
Reporting to the Front Office Manager, we are seeking an experienced, energetic, and dynamic individual to join our team. The successful candidate will already be working in a similar role and will demonstrate strong leadership skills, the ability to direct and support a team, and a commitment to delivering exceptional guest service.
Excellent computer skills and fluent English communication—both written and verbal—are essential. Outstanding customer care, interpersonal skills, and a professional, enthusiastic approach are also key requirements. Prior experience within the hotel sector, specifically in front office operations, is mandatory.
About the role
Duties will include:
To assist the Front Office Manager and support the front office team.
Assisting in the efficient running of the front office activities ensuring highest standard of customer service
Responsibility for training and development of existing and new members of staff through use of SOP's
To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
To deal with any guest complaints, queries and suggestions quickly and efficiently
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
To make sure the highest standards of customer care are met at all times
To provide friendly and efficient service and available at all times to assist with any queries
To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
To manage staff ensuring company policy is adhered to at all times
Use of onsite computer systems as well as email and Microsoft packages
The ideal candidate for this position:
Must have previous experience in front office role in a hotel
Previous PMS experience
Be courteous and focused on providing a consistently high standard of service
Must be a team player with the ability to multi task
Be able to cope well under pressure.
Be able to work on your own initiative.
Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
Must possess excellent communication and interpersonal skills
Communicate fluently in English (written & oral).
Why Work With Us?
We offer a variety of roster options that can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
#ThisIsYourPlace
What you will need
Required criteria
- Must have previous experience within the front Office department as a Supervisor
- Must Be a team player with the ability to multi task
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023 Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025 Achieved Great Place to Work Best Workplace listing for Women in UK in 2025 PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025 Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates Employee assistance programme Annual Employee recognition awards including long service recognition
Employee discounts
Competitive salary
Long service recognition
Employee Assistance Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Assistant Front Office Manager
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.