Front of House Supervisor
As Front of House supervisor, you will oversee the Front of House Team. The Front of House supervisor is responsible for managing the first impressions of our guests, supervising the Front of House team to ensure that team members are prepared and well-informed to deliver an exceptional guest experience from check-in through check-out.
About the role
Scope and purpose of the job
The front office supervisor will:
· Supervise the efficient operations of reception including check in/out procedures
· Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
· Ensure that both the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
· Demonstrate a high level of customer service at all times
· Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
· Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
· Ensure Team Members have current knowledge of all room categories, room rates, packages, and other general product knowledge necessary to perform their duties
· Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
· Act in accordance with fire, health and safety regulations and follow the correct procedures when required
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Follow and adhere to company brand standards
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Previous experience in a customer-focused industry
· Desire to progress within the Hospitality industry
· Positive attitude and good communication skills
· Commitment to delivering a high level of customer service
· Excellent grooming standards
· Ability to work on your own and as part of a team
· Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· Previous supervisory experience
· Previous experience in the hotel industry
BENEFITS
• 28 days paid holiday
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends, through Hilton Go program
• 50% off in Hilton restaurants and bars (subject to individual outlets)through Hilton Go program
• Incentives and team member recognition, as well as long service awards
• Training and development opportunities including NVQ'S
• Free parking on site
• Free meals on shift
What you will need
Required criteria
- Welcoming, friendly, helpful demeanour
- Computer literate to include Excel, Microsoft office
- Excellent organizational skills
- Ability to multi task and work under pressure
- Flexible working pattern
- Excellent interpersonal skills
- 6 months reception experience
- Previous supervisory experience
- Right to work in UK
- Must be able to work shift patterns 7am-3pm, 11am-7pm and 3pm-11pm across a 7 day week
Desired criteria
- Previous experience within a management role on a 4* reception desk
- Fluent in another language
Professional skills you’ll need for this job opportunity
Reception skills
Loughview Leisure
A Tapestry of Exquisite Stays
Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland. Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle. A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.
Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure. With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality. Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests. If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family. Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.
Our benefits
At Loughview Leisure Group, we believe that excellence isn't just about where you work, but also about how you're valued. While we pride ourselves on being a great place to work, it's our comprehensive suite of benefits that truly sets us apart. Every member of our team enjoys not only a stimulating and supportive work environment but also a range of perks designed to enhance their personal and professional well-being. From continuous learning opportunities to competitive compensation packages to team-building events, we ensure that our family feels appreciated, motivated, and primed for success. With Loughview Leisure, you're not just part of a team - you're part of a community that cares.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Competitive salary
Preferential room rates
Free meals during shifts
Front of House Supervisor
A Tapestry of Exquisite Stays