Service Advisor
We are currently recruiting for a number of Service Advisors to join our Dungannon M1 team. At Donnelly Group, every role plays a vital part in delivering an exceptional customer experience, and this position is no exception. As a Service Advisor, you will be at the heart of our aftersales operation, acting as the key link between our customers and skilled technicians, ensuring every customer journey is handled with professionalism, care, and efficiency. You will benefit from comprehensive internal training alongside external manufacturer-led training, with clear opportunities for career development and progression. This is an excellent opportunity to join a customer-focused business and put your career in motion with a leading automotive group.
About the role
Responsibilities
· Acting as the first point of contact for customers, providing a friendly and professional service.
· Managing service and repair bookings, keeping customers informed at every stage.
· Coordinating with the workshop and parts teams to ensure smooth operations.
· Advising customers on service and maintenance plans.
· The role involves proactively promoting service offers, following up with customers, and encouraging repeat Aftersales business through a consistently professional approach.
· Delivering exceptional customer satisfaction through clear communication and attention to detail.
· The role will involve face to face and over the phone interactions with customers and colleagues.
What We’re Looking For
· Previous two years experience in a customer facing, or administrative role.
· A customer service champion with excellent communication skills.
· Strong organisational abilities and attention to detail.
· A team player who thrives in a busy, fast-paced environment.
What We Offer
· Market-leading salary plus performance-related bonus
· 30 days annual leave
· Pension provision
· Life insurance cover
· Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
· Cycle to Work Scheme
· Long Service Awards
· Enhanced maternity & paternity leave
· Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Desired criteria
- Previous Customer Service or Service desk experience
- Previous working experience with targets and selling
- Previous experience in the automotive industry
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Responding to Customer Needs
Exceeding Customer Expectations
Working Under Pressure
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Service Advisor
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.