Townhouse Receptionist
We are seeking a warm, professional, and proactive Receptionist to be the welcoming face of our intimate 9-bed townhouse. This role is ideal for someone who thrives in a guest-focused environment and enjoys delivering exceptional service with a personal touch.
About the role
Key Responsibilities:
Greet and host guests with warmth and professionalism, ensuring a memorable arrival experience.
Answer phone calls and respond to emails promptly and courteously.
Assist with restaurant booking enquiries and coordinate guest dining preferences.
Provide local recommendations and actively promote the surrounding Dublin area.
Maximise sales opportunities through upselling the Townhouse facilities and services.
Ensure all front office procedures are followed and complete all shift checklists and tasks with attention to detail.
Maintain high standards of presentation and cleanliness at the front desk.
Follow hotel policies on security and cash handling at all times.
The ideal candidate has:
Excellent verbal and written communication skills.
Previous experience with the Opera reservations system is preferred.
Strong upselling and cross-selling abilities.
High attention to detail and organisational skills.
A genuine passion for customer service and guest satisfaction.
Positive attitude and a proactive approach to work.
Enjoys autonomy and seeks continuous improvement.
Flexibility to work shifts, including weekends.
Desired criteria
- Previous experience of Opera is preferred
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Reception skills
Reservation skills
Fitzwilliam
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Our benefits
At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off
Flexible schedule
Employee development programs
Tuition reimbursement
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Staff celebration events
Company employee App
Townhouse Receptionist
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.