Reservations Agent (Full Time)
The Gleneagle Group has an exciting opportunity for a Reservations Agent to join our Central Reservations Department.
As the first point of contact for our guests, you will handle inquiries and bookings for Gleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as process ticket sales for events at Gleneagle Arena and other venues.
About the role
Key Responsibilities:
Provide outstanding customer service while handling reservations and queries.
Process hotel and event bookings efficiently and accurately.
Work collaboratively within a small and friendly team.
Working Hours & Schedule:
5 days per week over 7 days, including weekends.
Shifts between 9:00 AM and 8:00 PM (no earlier or later).
Weekend shifts are rotated among the team.
Qualifications & Skills:
Experience in a guest-facing role in hospitality or business administration.
Previous experience in front office or reception is preferred but not essential.
Proficiency in software applications, email, and word processing programs.
Excellent communication skills, strong attention to detail, and a customer-focused mindset.
Ability to multitask and work efficiently in a fast-paced environment.
A team player who thrives in a collaborative setting.
Confident and professional when handling reservation calls, ensuring a friendly and informative approach.
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.
We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.
If you require accommodations at any stage, please contact us—we're here to support you.
What you will need
Required criteria
- Experience in a guest-facing role in hospitality or business administration
Desired criteria
- Excellent communication skills, strong attention to detail, and a customer-focused mindset
The Gleneagle Group
The Gleneagle Hotel Group is a premier hospitality and entertainment destination headquartered in Killarney, Co. Kerry. We combine exceptional hotel experiences with top-tier event, leisure, and conference services.
Our portfolio includes the iconic Gleneagle Hotel, the versatile Gleneagle Arena, Gleneagle Conferences & Events, and The Maritime Hotel, beautifully situated overlooking Bantry Harbour.
From luxurious stays to world-class entertainment, we are committed to delivering outstanding guest experiences. Our success is built on a foundation of community values, operational excellence, and a deep passion for creating memorable moments.
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 450 passionate team members during peak seasons. With a portfolio that includes the Gleneagle Hotel & Apartments, Scotts Hotel, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage. At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally. Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Our benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include: Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty. Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt. Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones. Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees. Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection. Join a team that values your contribution and invests in your personal and professional wellbeing.
Flexible schedule
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Discount in gift shop
Free meals during shifts
Wellbeing Scheme
Employee of the Month
Employee Recognition Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Company employee App
Reservations Agent (Full Time)
The Gleneagle Hotel Group is a premier hospitality and entertainment destination headquartered in Killarney, Co. Kerry. We combine exceptional hotel experiences with top-tier event, leisure, and conference services.
Our portfolio includes the iconic Gleneagle Hotel, the versatile Gleneagle Arena, Gleneagle Conferences & Events, and The Maritime Hotel, beautifully situated overlooking Bantry Harbour.
From luxurious stays to world-class entertainment, we are committed to delivering outstanding guest experiences. Our success is built on a foundation of community values, operational excellence, and a deep passion for creating memorable moments.