Night Porter

Key Responsibilities:

• Patrol all corridors, ensuring all windows and doors are locked and secured.

• Check the kitchen and ensure that all equipment, lights and fans are off.

• Patrol outside of the hotel and close and lock all doors and windows.

• Check for any light bulbs that need to be replaced and write in the maintenance book as necessary.

• Check with the porter and reception staff going off duty for any messages and that all guests have checked in.

• Check the note pad on the computer.

• Switch phone over to night phone and collect bleep, ensuring that both are operating.

• Remain at the front desk until the bar is closed and the front door is locked.

• Lock the front door when the bar is closed and serve only residents of the hotel and ensure that all non-residents have left the hotel.

• Check that all morning calls have been entered correctly.

• Check all areas for lights on and turn them down or off as necessary.

• Open doors for guests as necessary and check that they are residents.

• Polish tables in the lobby and ensure the area is presentable.

• Hoover the lobby, bar and restaurant and ensure gents and ladies toilets are clean and well stocked.

• Wash all glasses and ensure the bar is left presentable.

• Assist guests with luggage.

• When all guests have retired, patrol all corridors and see that they are safe and secure.

• Close all fire doors and collect breakfast cards and bring them to reception.

• Copy breakfast cards once, with a copy for the kitchen and the original for room service.

• Security checks should be carried out around the hotel twice nightly.

• Check that all guests get their early morning calls.

• Answer and direct telephone calls as necessary.

• Turn on lights in the lounge and other areas.

• Turn off lights in the car park if bright.

• Unlock doors to allow early morning staff to enter and set fire in the lobby and drawing room.

• Check with the day porter and reception before going off duty and pass on any information.

Other Duties:

• Assist in bar operations as needed.

• Support with room service delivery and guest requests.

• Undertake any other reasonable tasks assigned by management to ensure smooth night operations.

• Follow all health & Safety standards.

Working Hours:

• Typically, between 9:00 PM to 8:00 AM, with flexibility depending on the operational needs of the hotel.

Working Conditions:

• This role requires overnight shifts, including weekends and public holidays. The Night Porter role involves physical duties such as standing, walking, lifting, and cleaning, and requires attentiveness to safety, guest service, and hotel operations throughout the shift.