Café/Bar Assistant (RMV)
Roydon Marina Village is a unique set up with residential park homes, owned holiday lodges and hire fleet lodges as well as a busy marina, hotel and café/bar . We are located in the beautiful Lee Valley Regional Park, a short 5 minute walk from Roydon railway station, and central London is only a 30 minute train ride away.
We are looking for two café/bar assistants with an interest in working occasional shifts in the kitchen to work along side our small team. Evening shifts and weekend shifts will be required.
Main Purpose of Job:
To serve food and beverages and provide excellent levels of customer service in The Boathouse Café whilst complying with food hygiene procedures.
Reporting Responsibility:
Reports to the Marina Manager.
Main Duties and Responsibilities of the Role:
To ensure compliance with all Food Hygiene procedures.
To complete temperature records in accordance with the EHO and Safer Food Better Business records, reporting any issues immediately to a manager.
To adhere to allergen regulations. If a customer has an allergy requirement, always check with the kitchen and provide advice on the ingredients used in dishes.
To adhere to our premises license and licensing regulations, enforcing alcohol serving times, ID checks, and times for playing music.
To undertake the preparation of food and beverages.
To carry out line cleaning as required.
To meet, greet, and seat customers and provide a welcoming atmosphere for them to relax and enjoy their visit.
To take orders, upselling where possible.
To maintain an up-to-date knowledge of menu items and specials.
To maintain a high standard of customer service and guest satisfaction at all times.
To handle customer queries, concerns, and complaints in a friendly, polite manner; recording complaints and informing a manager where necessary to ensure the problem is resolved immediately.
To clear used cutlery, crockery, and glassware from tables, clean, and re-lay them ready for the next customer.
To maintain a clean, tidy, and hygienic environment in accordance with the cleaning rota, ensuring records are accurately maintained.
To work as a team, communicating effectively between bar, waiting staff, and the kitchen team to provide high levels of service to our customers.
To operate the till system, including inputting orders and processing customer payments, adhering to cash handling procedures. If requested by a manager, cash up the till and complete the relevant records of takings.
To ensure the bar and display stands have sufficient stock of all drinks, snacks, glassware, crockery, straws, and napkins.
To help unpack deliveries, reporting any shortages or breakages.
To assist with events.
To support the Marina Manager with the sale of gas, coal, and diesel.
To undertake any other reasonable tasks as required.
About the role
Person Specification
Education and Qualifications:
Level 2 Award in Food Safety and Hygiene (will be provided).
Fluent in spoken and written English
Experience:
Previous bar or waiting experience is desirable.
Experience of till operation and cash handling is desirable.
Skills and Attributes:
Must have excellent communication skills.
Must have high standards of personal presentation.
Must be able to work under pressure in a fast-paced environment, reacting quickly using your initiative.
Must be comfortable working with members of the public, be polite and well-mannered at all times, able to initiate conversations, and enjoy providing high levels of attentive service.
Must be a friendly, well-organized, and efficient team player with a strong sense of discipline and urgency.
Must be observant, practical, and approachable, working with accuracy, honesty, and professionalism.
Must have patience and the ability to remain calm in stressful situations.
Must have a flexible approach to working arrangements and an ability to align working hours with customer demand and workload.
Desired criteria
- Previous bar or waiting experience is desirable.
- Experience of till operation and cash handling is desirable.
- An interest in helping in the kitchen is desirable
Lakeland Leisure Estates Ltd
Lakeland Leisure Estates Ltd is a family-owned company with over 30 years’ experience of developing and operating holiday parks with caravans, lodges and park homes for sale alongside a strong marine presence with over 1,000 berths on the inland waterways network. We currently operate sites across the UK including the Yorkshire Dales, Cheshire, Gloucestershire, Staffordshire, Essex and Conwy in Wales as well as a campsite on Spain's Costa Del Sol and a new apart hotel in Hoi An, Vietnam, a World Heritage Site.
Based in the Lake District, we have been developing and operating holiday and leisure parks with caravans, lodges and park homes for sale since 1990. We currently operate parks in the UK and Spain, as well as running both inland and coastal marinas throughout the country.
Our culture is rooted in family values, teamwork, and a passion for excellence. We believe in fostering a supportive and inclusive environment where everyone can thrive. We are committed to sustainability, community engagement, and continuously enhancing the quality of our offerings.
Our benefits
At Lakeland Leisure Estates, we offer a range of benefits designed to support and reward our team. You'll enjoy a competitive salary, along with opportunities for career growth and ongoing training. We also provide staff discounts on accommodation and services across our stunning locations, making it easy to enjoy the experiences we offer our guests.
Employee discounts
Casual dress
Free parking
Competitive salary
On the job learning
Progression opportunities
Café/Bar Assistant (RMV)
Lakeland Leisure Estates Ltd is a family-owned company with over 30 years’ experience of developing and operating holiday parks with caravans, lodges and park homes for sale alongside a strong marine presence with over 1,000 berths on the inland waterways network. We currently operate sites across the UK including the Yorkshire Dales, Cheshire, Gloucestershire, Staffordshire, Essex and Conwy in Wales as well as a campsite on Spain's Costa Del Sol and a new apart hotel in Hoi An, Vietnam, a World Heritage Site.