Deputy Service Manager
Purpose of Role
To assist in the management and development of a high-quality Service which meets the needs and aspirations of people with a learning disability in order to deliver our Mission
About the role
Provide leadership and act as a role model to all staff, ensuring that the strategic aims of Positive Futures are communicated and realised in the work that is delivered within the Service. This means encouraging effective two-way communication between staff in the Service and the wider Organisation e.g. by attending management team meetings, service team meetings and encouraging all staff to contribute to the Joint Consultative Committee (JCC).
Deputise for the Service Manager in their absence and assume responsibility for the day to day management of the Service.
Work within the requirements of relevant legislation, regulations and government policy (RQIA, Supporting People, Health and Safety).
Ensure the effective people management of all staff and volunteers, ensuring they join, are managed well and leave the Organisation in line with Positive Futures’ policies and procedures as well as the NISCC Code of Conduct.
Ensure effective and clear communication, administrative, information and technology systems are in place and that they are maintained, reviewed and developed.
Participate in the Service “on call” rota as required.
Co-ordinate a Support Planner to ensure adequate cover of staff support to the people who use the Service and participate in this by working shifts / sleepovers, as required.
Access NI:
An Enhanced Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position.
Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request. Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request
We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability
What you will need
Required criteria
- Minimum Level 3 Health & Social Care related qualification and 2 years’ experience working in a Health and Social Care setting OR 4 years’ experience working in a Health and Social Care setting
- Two years’ management / supervisory experience
- Current registration with NISCC or be eligible for registration on appointment
- Full, valid driving licence or an ability to travel independently to meet the requirements of the post
Positive Futures
We are Positive Futures, a leading charity based in Northern Ireland dedicated to supporting children, young people and adults with a learning disability, acquired brain injury or autism, and their families. Since 1995, we’ve been driven by the belief that everyone has a role to play, and that disability should not prevent full and active participation in society.
Founded in 1995 (initially under the name United Response NI), we now operate across Northern Ireland offering a wide range of services tailored to individuals with learning disabilities, acquired brain injury or autism and the families who support them. Our services include supported living, peripatetic housing support, shared-lives schemes, residential short breaks and family support. We focus on enabling people to live as equal citizens, develop independence and realise their hopes and dreams. With offices and services located in Bangor, Belfast, Enniskillen, Lisburn, Omagh and beyond, we’re committed to making a meaningful difference in local communities.
At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people first—both those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation.
Our benefits
Our Staff and people we support are our strength and our people are at the heart of everything we do, those are not just our values it's who we are. Working at Positive Futures means doing work that matters - and being supported by people who genuinely care about your growth and wellbeing. We want you to feel valued, encouraged and set up to thrive, both in and outside of your role. That’s why our benefits are built around one simple idea: when you’re supported, you can make an even bigger difference to the people we support.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Sabbatical leave
Referral bonus
Competitive salary
Employee Assistance Scheme
Wellbeing Scheme
Blue Light Card
Social Opportunities
Annual performance review
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
We are a proud diversity ambassador
Deputy Service Manager
We are Positive Futures, a leading charity based in Northern Ireland dedicated to supporting children, young people and adults with a learning disability, acquired brain injury or autism, and their families. Since 1995, we’ve been driven by the belief that everyone has a role to play, and that disability should not prevent full and active participation in society.