The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor

Your day to day

• The Housekeeping Supervisor is responsible for ensuring all housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements

• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards

• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives

• Have full awareness of Tapestry Collection by Hilton brand standards and your role as Supervisor in ensuring the housekeeping team follow through on these standards daily

• Assess inventory of, assign for cleaning and inspect rooms

• Verify and report status and/or discrepancies of rooms

• Manage the stock control of all cleaning products, chemicals, and laundry

• Monitor lost and found property, stockrooms and trollies and designated inventories

• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures

• Perform housekeeper duties as needed

• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs

• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives

• Assist in performance evaluation of housekeeping staff as needed

• Respond to special guest requests in a timely, friendly and efficient manner

• Health and Safety management – comply with company procedures and Safety Risk Audits

• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.