Business Support Partner

Key Responsibilities :

Administrative Leadership

• Lead the home’s administrative function daily

• Maintain an organised, efficient and welcoming office

• Ensure calls are answered promptly and warmly

• Uphold confidentiality, professionalism and GDPR compliance

• Support colleagues with administrative and digital tasks

Recruitment, Onboarding & Offboarding

• Support the full recruitment cycle including advertising, interviews, pre-employment checks, right-to-work compliance and references

• Prepare onboarding documentation including contracts, induction packs and Sona access

• Support offboarding processes and close files in Sona

• Ensure recruitment actions align with policies

Sona Reconciliation & HR Administration

• Complete weekly reconciliation of planned vs actual shifts and agency hours

• Maintain compliant Sona staff files

• Support absence processes, return-to-work documentation, annual leave tracking and training compliance

• Schedule probation, supervision and appraisal sessions

• Support I.T equipment management and health and safety inspection administration

HR Correspondence & Minute Taking

• Prepare and issue HR correspondence ensuring recorded delivery, signatures, Sona uploads and audit trails

• Provide accurate confidential minutes for HR, safeguarding, disciplinary, grievance, team and management meetings

• Travel to other CHG homes to support administrative capacity

Resident Records, Governance & Compliance

• Maintain accurate resident records across Nourish, Sona and Found

• Support safeguarding and incident administration

• Prepare inspection documentation and governance evidence

• Communicate admissions, discharges and room moves to central teams

Enquiries, Marketing & Admissions Support

• Support enquiry handling, viewings, follow-ups and database accuracy

• Maintain admission packs and pre-admission documentation

• Support marketing events, family communication and engagement activities

Data Accuracy, GDPR & Finance Support

• Conduct data integrity checks across Sona, Found and Nourish

• Ensure sensitive documentation is stored securely and escalate breaches

• Manage Soldo card storage, receipt reconciliation and invoice processing

• Support supplier queries and funding administration

Operational & Communication Support

• Coordinate diaries, bookings, meetings and training arrangements

• Maintain stationery, procurement and stock control

• Maintain noticeboards, staff communications and meeting support

• Maintain archive and retention systems and arrange secure shredding

• Support external professionals and cross-service administrative support

Culture & Professional Standards

• Embody CHG values: compassion, accountability, integrity, collaboration and high standards

• Maintain professionalism, warmth and clear communication

• Maintain inspection readiness and undertake tasks requested by leadership