Assistant Bar Manager

Responsibilities

·       To anticipate and exceed the needs of customers.

·       To maximize all potential business development opportunities.

·       To ensure that all guests are made welcome, receive excellent service and are encouraged to return.

·       To ensure that service is consistently delivered by all team members.

·       To deal with any customer queries that may arise in a professional and efficient manner, making sure to notify the Bar Manager of any problems that have occurred.

·       To ensure that all customer feedback is effectively communicated throughout the management team.

·       To ensure that the hotel bar environment is clean, tidy and pleasant at all times, and to ensure that cleaning checklists are completed, and the work completed to a satisfactory standard.

·       To ensure cashing up is conducted correctly.

·       To assist in attaining pre-set Liquor GP and food revenue targets.

·       To ensure agreed cash handling procedures are adhered to at all times.

·       To endeavor to minimize all bar costs and maximize profitability while providing a high quality service at all times..

·       To control labour costs and breakages.

·       To control walkouts , ensure they are reported , logged and followed up .

·       To maintain and efficient work flow and during quitter periods team members are kept busy organizing and cleaning .

Ideal Candidate Requirements

• Proven experience in a bar as senior , supervisory or assistant management role within a busy food and beverage environment.

• Strong customer‑service focus with the ability to anticipate guest needs and consistently deliver exceptional experiences.

• Confident in handling customer queries, complaints, and feedback in a calm, professional, and solutions‑focused manner.

• Ability to lead by example and ensure high service standards are maintained by all team members at all times.

• Strong organisational skills with the ability to maintain a clean, efficient, and well‑presented bar environment.

• Experience with cash handling, cashing‑up procedures, and adherence to financial controls.

• Commercial awareness, including understanding of liquor GP, food revenue targets, and cost‑control measures.

• Ability to minimise waste, manage stock effectively, and reduce breakages and walkouts through strong oversight and follow‑up.

• Skilled in managing labour costs and ensuring efficient staffing levels across busy and quieter periods.

• A proactive, hands‑on approach with the ability to keep the team productive during slower service times.

• Strong communication skills, ensuring clear and effective information flow between the bar team and management.

• A positive, team‑oriented attitude with the ability to motivate, support, and develop staff.

• Flexibility to work varying shifts, including evenings, weekends, and busy event periods.