Deputy General Manager
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for a Deputy General Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job Purpose
To assume the day to day responsibility for the efficient operation of all departments and the wider business generally, particularly in the absence of the General Manager.
About the role
Key Responsibilities:
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
Be directly involved in developing and executing revenue strategies and sales initiatives – whilst continually developing your teams to do the same.
Ensure constructive team communication with emphasis on structured training and development to improve service standards.
Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control.
Ensure you have a visible and involved presence across all areas, actively seeking feedback and updates on a daily basis – coaching your management team as a matter of routine.
Pro-actively assess risks to the business – next shifts, next day, next month etc.
In conjunction with the Heads of Department / Team Leaders ensure recruitment, training, development and staffing levels are as required.
Continuously analyse actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
Continuously report pro-actively on risks and opportunities to the General Manager so that insight is created for team decision making.
To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
To develop interactive customer relations and to be aware of any possible future requirements. Relay information and ideas to the General Manager for the enhancement of customer expectation.
To support with initiative and commitment the overall objectives of the business in terms of both revenues, costs and teamwork – developing your personal competency levels.
To carry out appraisals/job chats as per the company appraisal system.
To build a consensus and negotiate mutually beneficial solutions to problems.
To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
Titanic Hotel Belfast
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.
Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.
Why Titanic Hotel Belfast? Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday. Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry. Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued. Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing. Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe. Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.
Your Role in Our Story As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail. Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental. Ready to Set Sail? We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination. Join the Legacy of Excellence at Titanic Hotel Belfast Embark on a career journey with Titanic Hotel Belfast, where history intertwines with modern luxury, creating an unparalleled workplace experience. As a treasured addition to our team, you will be part of a vibrant community that celebrates Belfast's maritime heritage in the world-renowned Titanic Quarter.
Our benefits
Embrace the chance to be a part of a team where learning is as natural as breathing, and where your career trajectory is limited only by your own ambition. This isn't just a great place to work—it's a springboard for your future, a community that supports your dreams, and a foundation that builds your capabilities. Let's grow together, creating a vibrant future for ourselves and the organisation."
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Office perks
Employee development programs
Employee discounts
Free work laptop
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Free meals during shifts
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Deputy General Manager
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.
Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.