Motability Specialist
Due to continued growth and expansion, we are delighted to be able to offer the position of a Motability Specialist within our MG showroom located in Boucher.
This vacancy is for a highly enthusiastic and motivated individual with a desire to develop a career in the motor Industry.
A Motability Specialist is a very rewarding role in the dealership. A real people person, you'll come across as effortless and genuine when talking to our customers. As a result, they'll trust you to recommend the right vehicles to them as well as any available extras, accessories and value-adding products.
The role will be responsible for contacting customers on our database who have purchased from us previously in order to create opportunities for repeat business. You will need to be able to develop a good rapport with customers over the phone, and in the showroom, whilst ensuring excellent customers service is given at all times. This role leans more towards delivering results and meeting customer expectations than to sales.
In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible After Sales experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About the role
About you:
The right candidate has a:
Passion for our brand and the highest level of customer service
Minimum of 2 years’ experience in a selling role
Experience in a similar role within a franchised car dealership an advantage
Motability Accreditation desirable
Full, valid UK driving licence
IT literacy as essential
Verbal and written communication skills of a high standard
Ability to present information in an informative and comprehensive way
Good interactive and social skills
Organised with good time-management
Job Summary and Responsibilities:
The main job purpose will be to deliver a great customer experience and achieve agreed sales target for new vehicles within a compliant sales process
To ensure that each customer is provided with the information to make an informed decision relative to their purchase therefore maintaining product knowledge and being aware of quarterly campaigns in operation is imperative
To follow up and prospect customers in order to maximise every sales opportunity for both repeat and new business, maintain adequate records of all sales activities including customer contacts through showroom log
Maintain all paperwork in a complete and orderly manner.
Attend training as required
Renumeration & Benefits
In addition to being part of a great sales team and growing business, we offer the right candidate a great opportunity & renumeration package:
We believe in paying the right salary for the right candidate - Basic Salary £24000 with uncapped bonus earning potential
Company car
Company Pension Scheme
30 days holiday inc. stats increasing with long service
In-house and manufacturer training
Health, Wellbeing and Discount Shopping Membership availability
Based in Boucher
Permanent, Full Time work
Manufacturer Training and Development opportunities
Employee discounts
Long service recognition
Staff celebration events
Company awards
Company culture of recognition an
Friendly and supportive team environment with training and support to develop
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Passion for our brand and the highest level of customer service
- IT literacy as essential
- Verbal and written communication skills of a high standard
- Ability to present information in an informative and comprehensive way
- Full, valid UK driving licence
- A minimum of 2 years selling experience
- Organised with good time-management
- Good interactive and social skills
Desired criteria
- Experience in a similar role within a franchised car dealership an advantage
- Motability Accreditation desirable
Professional skills you’ll need for this job opportunity
Compliance
Customer Relationship Management
Client Relationship Management
Time Management/Organisational skills
Upselling
Verbal and Written Skills
Teamworking
Mervyn Stewart
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.
Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.
Our benefits
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Open office
Competitive salary
Long service recognition
Perks Card
Wellbeing Scheme
Employee Recognition Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Service recognition increases to annual leave
Staff celebration events
Company employee App
Motability Specialist
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.