Trainee Parts Advisor
Mervyn Stewart are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and have exciting opportunities for a Trainee Parts Advisors to join our After Sales Team in Mervyn Stewart, positions available in Belfast and Conlig showrooms.
We are looking for a motivated and organised Trainee. This is an entry level position designed for someone looking to build a long-term career in the automotive industry. Full training will be provided.
You will support the day-to-day operation of the Parts Department learning how to identity, order, receive and supply vehicle parts while delivering excellent customer service to both internal and external customers.
In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible After Sales experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About the role
Key Responsibilities you will learn or develop:
Handle customer enquiries in carious forms in a polite and professional manner providing service to the highest standard that customers can trust
Learn to identity parts using electronic catalogues
Assist technicians and service advisors by supplying correct parts in a timely manner
Assist with ordering, booking in and issuing parts
Support stock control activities including stock checks, stock rotation and housekeeping
Build positive working relationships with colleagues and customers
Develop product knowledge across vehicles, parts and accessories
Learn department processes, procedures and compliance standards
Accurately update parts records on the DMS
Complete manufacturer and in-house training as required
Maintain a clean and safe organised parts department, following H&S guidelines
Adhere to company and manufacturer standards
Remuneration and Benefits
The position carries:
A clear development path to Parts Advisor, Senior Pars Advisor and beyond for the right individual
Competitive Trainee salary based on age and experience
Company Pension scheme (age dependent)
Company uniform/PPE where applicable
Permanent, Full Time work 40hrs week (plus a Sat rota)
30 days holiday Inc. stats (increasing with service)
Health, Wellbeing and Discount Shopping Membership availability
Manufacturer Training and Development opportunities
Employee discounts
Long service recognition
Staff celebration events
Company awards
Company culture of recognition and inclusion
Friendly and supportive team environment with training and support to develop
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Strong interest in the motor industry
- Ability and willingness to learn and take instruction
- Good attention to detail
- Reliable, punctual and well organised
- Good communication and customer service skills
- IT Skills
- Minimum of 5 GCSE’s (including Maths, ITC and English preferably)
Desired criteria
- Minimum of 5 GCSE’s grade C or above including Maths, ITC and English preferable
- Previous customer service or retail experience
- Interest in vehicles or mechanical knowledge
- Own transport to work
Professional skills you’ll need for this job opportunity
Customer Service
Data Entry and Basic Computer Skills
Telephone handling
Communication
Teamwork
Employee Relations
Administrative skills
Organisational skills
Mervyn Stewart
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.
Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.
Our benefits
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Open office
Competitive salary
Long service recognition
Perks Card
Wellbeing Scheme
Employee Recognition Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Service recognition increases to annual leave
Staff celebration events
Company employee App
Trainee Parts Advisor
Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.