Receptionist (Full Time)
Gleneagle, proudly certified as a Great Place to Work, is recruiting a Receptionist to join our Front Office team. As the first point of contact, you’ll play a vital role in creating a warm and welcoming experience for our guests — setting the tone for their entire stay.
Our hotel features 287 bedrooms, 30 self-catering apartments, nightly live entertainment, extensive leisure facilities, bars, restaurants, and conferencing and banqueting spaces. Our diverse guests include families, business visitors, tour groups, and those attending events at the Gleneagle Arena or Gleneagle Club.
About the role
The Role
Manage smooth guest check-ins and check-outs with a warm, authentic, and knowledgeable approach.
Handle all guest queries professionally, providing information on in-house facilities, local attractions, and points of interest.
Ensure accurate guest billing and accounts, presenting them clearly at departure.
Collaborate closely with all hotel departments to provide seamless guest service.
Follow all departmental operational procedures and standards.
The Ideal Candidate
Previous reception experience in a 3*, 4*, or 5* hotel.
Warm, positive personality with a genuine passion for guest care.
Strong team player who can also work independently and use initiative when required.
Great attention to detail and pride in delivering excellent service.
Why Join Us?
We’re building diverse, inclusive teams of brilliant people—each bringing unique talents, passions, and experiences.
Whatever your gender identity, race, ethnicity, sexual orientation, age, background, or life journey, you’re welcome here.Come as you are—we can’t wait to meet you.
What you will need
Required criteria
- Previous reception experience in a 3*, 4*, or 5* hotel
Desired criteria
- Great attention to detail and pride in delivering excellent service
The Gleneagle Group
The Gleneagle Hotel Group is a premier hospitality and entertainment destination headquartered in Killarney, Co. Kerry. We combine exceptional hotel experiences with top-tier event, leisure, and conference services.
Our portfolio includes the iconic Gleneagle Hotel, the versatile Gleneagle Arena, Gleneagle Conferences & Events, and The Maritime Hotel, beautifully situated overlooking Bantry Harbour.
From luxurious stays to world-class entertainment, we are committed to delivering outstanding guest experiences. Our success is built on a foundation of community values, operational excellence, and a deep passion for creating memorable moments.
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 450 passionate team members during peak seasons. With a portfolio that includes the Gleneagle Hotel & Apartments, Scotts Hotel, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage. At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally. Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Our benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include: Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty. Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt. Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones. Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees. Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection. Join a team that values your contribution and invests in your personal and professional wellbeing.
Flexible schedule
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Discount in gift shop
Free meals during shifts
Wellbeing Scheme
Employee of the Month
Employee Recognition Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Company employee App
Receptionist (Full Time)
The Gleneagle Hotel Group is a premier hospitality and entertainment destination headquartered in Killarney, Co. Kerry. We combine exceptional hotel experiences with top-tier event, leisure, and conference services.
Our portfolio includes the iconic Gleneagle Hotel, the versatile Gleneagle Arena, Gleneagle Conferences & Events, and The Maritime Hotel, beautifully situated overlooking Bantry Harbour.
From luxurious stays to world-class entertainment, we are committed to delivering outstanding guest experiences. Our success is built on a foundation of community values, operational excellence, and a deep passion for creating memorable moments.