Front Office Supervisor
Job Purpose
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Reservations, Wolff Grill, Housekeeping, Conference and Banqueting and Finance.
About the role
Main Responsibilities and Key Tasks
To support the Front Office Manager, and Assistant Front Office manager in supervising the daily tasks of the Front Office team
To take a proactive role in training and developing team members
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Provide a hospitable service to the standards laid down in our Training Standards Manual
Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
To be fully conversant and able to operate the hotel’s front office systems
To ensure that all charges are correctly posted to the guests’ bills following the standard procedures
To be aware of the hotel availability and that every opportunity to maximise room sales is taken
To deal with cash, cheque and credit/debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
To make sure the cash float handed over is checked and correct
To ensure that all messages received for guests are passed on accurately and as quickly as possible
Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
To operate the hotel switchboard and deal with all internal and external calls, according to procedure
To ensure the security of any safety deposits, guests property, and lost property following security procedures as outlined in the Standards Training Manual
To ensure the Front Office Manager and/or Assistant Front Office Manager is advised of low stocks of stationary to reorder
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law about the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code is always adhered to
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager
Titanic Hotel Belfast
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.
Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.
Why Titanic Hotel Belfast? Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday. Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry. Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued. Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing. Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe. Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.
Your Role in Our Story As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail. Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental. Ready to Set Sail? We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination. Join the Legacy of Excellence at Titanic Hotel Belfast Embark on a career journey with Titanic Hotel Belfast, where history intertwines with modern luxury, creating an unparalleled workplace experience. As a treasured addition to our team, you will be part of a vibrant community that celebrates Belfast's maritime heritage in the world-renowned Titanic Quarter.
Our benefits
Embrace the chance to be a part of a team where learning is as natural as breathing, and where your career trajectory is limited only by your own ambition. This isn't just a great place to work—it's a springboard for your future, a community that supports your dreams, and a foundation that builds your capabilities. Let's grow together, creating a vibrant future for ourselves and the organisation."
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Office perks
Employee development programs
Employee discounts
Free work laptop
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Free meals during shifts
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Front Office Supervisor
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.
Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.