Regional Parts Executive
To own the process and to be responsible for engaging with customers, fully understand the details of enquiries, provide professional knowledge of spare parts requirements, quotations and turnkey order fulfilment through to invoice.
•Put the customer first.
•Make it easy to work with CDE.
•Maximise Customer’s Uptime and Throughput by having a sense of urgency.
About the role
Responsibilities:
•Provide professional after-sales support, offering accurate parts knowledge and recommendations to customers.
•Manage customer enquiries promptly and ensure all information is logged accurately in the CRM.
•Prepare and issue high-quality quotations to support sales targets.
•Process confirmed orders in line with company procedures, ensuring accuracy in pricing, data, and documentation.
•Collaborate with CustomCare buyers to source non-stock items and expedite orders to minimise customer downtime.
•Escalate any issues or concerns immediately to your line Manager.
•Promote additional CustomCare services where relevant to add customer value.
•Ensure all chargeable components — parts, transport, labour, subsistence — are invoiced correctly.
•Liaise with design and production teams on fabricated components to meet delivery expectations.
•Maintain accurate, up-to-date customer data in all systems.
•Proactively follow up open queries and drive them to closure.
•Use CRM tools consistently to track opportunities, enquiries, and interactions.
•Analyse historical buying patterns and understand current purchasing behaviours.
•Identify what would be required to win back business from previously active accounts.
•Contribute to increased revenue by developing more qualified opportunities within CustomCare
CDE Group
WE ARE CDE. ENGINEERED FOR YOU We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus –our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.