Team Manager
🌟 Team Manager – John Turner House, Short Break Unit, Lowestoft
💷 £13.50/hr + Enhancements | Employee-Owned Organisation🕒 37 hours -inclusive of some weekend and evening working
Are you someone who leads with heart, inspires others, and believes everyone deserves a life full of choice, fun, and opportunity? At Leading Lives, we’re an employee‑owned social enterprise supporting adults with learning disabilities and we’re looking for a Team Manager who wants to make a real difference.
John Turner House isn’t just a service it is, welcoming home‑from‑home where the people we support enjoy meaningful short breaks, giving family carers essential respite.You’ll join a small, friendly team who take pride in creating a safe, relaxed space filled with joy, connection, and plenty of laughter.
We’re seeking a passionate, proactive Team Manager to coach, support, and empower our dedicated John Turner House team. You’ll ensure we continue delivering exceptional, person‑centred care, leading with compassion and professionalism while maintaining high standards in line with regulatory requirements.
About the role
Why Join Us?
Award-winning training & development
Opportunity to become a shareholder in our employee-owned enterprise
Up to 8% pension contribution
Cycle to work scheme, EAP, casual dress, sick pay, and more
Make a difference—every single day
🧭 What You’ll Do:
Service Delivery & Support
Lead and coordinate person-centred activities and support plans.
Promote independence and inclusion through education, employment, volunteering, and leisure opportunities.
Ensure effective keyworker support and maintain high-quality documentation.
Team Leadership & Management
Supervise and develop a team of support staff.
Manage rotas, timetables, and referrals within budget.
Lead service reviews and act as the main point of contact for families and partner organisations.
Communication & Partnership
Communicate effectively with customers, families, and professionals.
Foster strong relationships with external agencies including social care, health, and housing services.
Health, Safety & Compliance
Ensure compliance with health and safety policies, medication procedures, and safeguarding protocols.
Participate in audits and inspections (e.g. CQC, Health & Safety).
Learning & Development
Support staff development through training, coaching, and career pathways.
Promote a culture of continuous improvement and learning.
✅ What You’ll Need:
Level 5 in Social Care (or equivalent)
Strong communication, leadership, and IT skills
Experience in social care and a passion for people
Knowledge of relevant legislation and person-centred approaches
Competence in Total Communication and Positive Behaviour Support (PBS)
🚀 Your Journey Starts Here:
You’ll receive a 3-week induction with a dedicated buddy to support you from day one. Start date subject to enhanced DBS and safer recruitment checks.
Leading Lives
At Leading Lives, you’ll grow your skills while making a real impact. We’re a supportive, inclusive team that values your individuality and passion for helping others.
With five diverse service lines, there’s a role to match your strengths — and a team that’s got your back every step of the way.
Start your journey with us and enjoy a potential welcome bonus of up to £250!
Company Culture: Values-Driven: Leading Lives not only talks about their values but actively embodies them in their daily operations. Employee Testimonials: The company encourages feedback from employees like Anna, an experienced support worker, to showcase the positive impact of their values on staff. Authenticity: Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.
We’re a Disability Confident Committed employer We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.
Our benefits
Benefits offered by Leading Lives We pay the Real Living Wage - We value all our team members, so our starting pay rate is the Real Living Wage (currently £12.60 per hour) Holiday entitlement that works for you - Our holiday package increases with service, and you have the opportunity to purchase additional hours Peace of mind should you fall ill - We offer occupational sick pay as well as statutory sick pay. We also have an Employee Assistance Programme We pay generous sleep-in rates - Sleep-in shifts are available for some of our support worker or team leader roles. The pay rate for these are £65 per shift Award-winning, in-house training - Our award-winning, bespoke, in-house training, will ensure you are confident and effective in your role Travel benefits for you & the planet - We provide a generous mileage rate of 45p per mile, and a cycle purchase scheme to help you go green! Owned and run by our employees - We’re employee-owned & not-for-profit. Surpluses are re-invested into our community. We offer a welcome aboard bonus - You could qualify for a welcome aboard bonus worth of £250
Vacation, Paid time off
Paid sick days
Sabbatical leave
Free parking
Cycle to work
Referral bonus
Hybrid Working
Culture of recognition
Progression opportunities
Team Manager
At Leading Lives, you’ll grow your skills while making a real impact. We’re a supportive, inclusive team that values your individuality and passion for helping others.
With five diverse service lines, there’s a role to match your strengths — and a team that’s got your back every step of the way.
Start your journey with us and enjoy a potential welcome bonus of up to £250!