This job expired on 23rd February 2026
Retail Volunteering Coordinator | £26,701.00-£27,512.00pa | Worthing based
Do you have experience managing or coordinating large scale of volunteers?
Are you great at supporting people, problem-solving and being organised?
Can you bring people together and have outstanding communication skills?
Do you have experience working with neurodiverse individuals or those with additional needs?
If you answered yes to all those questions, then read on…
At Guild Care, our volunteers are at the heart of everything we do. As our Retail Volunteering Coordinator, you’ll play a key role in supporting the volunteers who help power our retail services — ensuring they feel welcomed, supported, valued and able to thrive.
You’ll be the central point of co-ordination for retail and retail transport volunteers, working closely with shop managers and the wider People Team to deliver an inclusive, supportive and high-quality volunteering experience.
This role is all about people, inclusion and positive impact.
Why Join Guild Care?
At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.
We offer competitive salary and benefits including:
Annual Wellbeing Day off
Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
Cycle to Work scheme
Free Specsavers eye care vouchers
Option to buy and sell annual leave
Health cash plan (silver and gold)
For more information, please review the full job spec on Guild Care's website and apply today. Join us and become part of a fun, engaging, friendly team.
Please note: shortlisting & interviews will take place before the advert's official end date and only those suitable will be contacted.
Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.
About the role
As Retail Volunteering Coordinator you’ll support the recruitment, training and development of a diverse range of volunteers, ensuring everyone feels welcomed, valued and supported — including those with additional needs, SEN, neurodivergence or learning disabilities. There will be regular conversations around wellbeing and additional needs, advising on reasonable adjustments and inclusive practice.
You’ll act as a trusted adviser to retail managers, offering guidance on volunteer engagement, performance, attendance and conduct, and supporting the professional resolution of any challenges. Not to mention maintaining outstanding relationships with volunteers, imputing your findings accurately into the system – making sure processes are accurate, compliant while continuously improving them.
Essential for this role:
Strong written and verbal communication skills
Experience working with volunteers or in a people-centred, customer-focused environment
Ability to support a diverse range of volunteers, including those with additional needs, SEN, neurodivergence or learning disabilities
Strong organisational and time-management skills
Database management experience
A proactive, confident and collaborative approach
Flexibility to work occasional evenings or weekends
Full UK driving licence and access to a vehicle
At Guild Care, we believe everyone deserves a safe, fulfilling, and secure life. In this role, you’ll have the opportunity to work in a service that truly makes a difference, supporting older people, younger adults and their families, to thrive. You will be part of a respected, values-driven organisation that makes a tangible difference in people’s lives every single day.
Are you ready to step into a role where you can shine – and be part of a high-performing, engaging, fun culture / team – we’d love to hear from you.
For more information, please review the full job spec on Guild Care's website and apply today.
Please note: shortlisting & interviews will take place before the advert's official end date and only those suitable will be contacted.
What you will need
Required criteria
- Experience of supervising volunteers
- Experience using online recruitment sites
- Experience using Mailchimp (or similar)
- Experience using Canva (or similar)
- Experience in an administration role
Desired criteria
- Do you have any experience in HR or recruitment
- Understanding of the needs of individuals with learning disabilities
Professional skills you’ll need for this job opportunity
Communication
Keeping People Informed
Teamwork
Employee Relations
Coordination of Volunteers
Guild Care
We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.
Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs. In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities. Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.Our story
Our vision is for all people in need of care to live fulfilling, safe and secure lives. We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered. Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background. Join us in our mission to make a positive difference in people's lives.Our vision
Our mission
Our BELIEF values
Our equality statement
Our benefits
At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives—financially, professionally, and personally. Health and Wellbeing Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. With schemes like Cycle 2 Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce. Work-life Balance We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers’ leave to help you balance work with life’s demands. Professional Development At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate. A Supportive Work Environment Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features initiatives such as length of service recognition, annual staff awards, and employee networking groups. At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day. Join us and be part of something extraordinary!
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Long service recognition
Employee Assistance Scheme
Wellbeing Scheme
Blue Light Card
Work With Charities
Social Opportunities
Progression opportunities
Staff celebration events
Retail Volunteering Coordinator | £26,701.00-£27,512.00pa | Worthing based
We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.