Reservations Agent Full Time Position
About Us
An Chúirt Hotel is a 4-star hotel nestled in the heart of Gweedore, offering warm hospitality, stunning surroundings, and exceptional guest experiences. We are currently seeking a friendly, organised, and customer-focused Reservations Agent to join our team.
The Role
As a Reservations Agent, you will be the first point of contact for many of our guests. You’ll play a key role in maximising room sales, delivering excellent customer service, and ensuring a smooth booking experience from enquiry to arrival.
About the role
Key Responsibilities
Handle all reservation enquiries via phone, email, and online systems
Process bookings accurately using the hotel’s reservation system
Provide guests with information about rooms, rates, packages, and hotel facilities
Upsell rooms, packages, and hotel services where appropriate
Manage modifications, cancellations, and special requests
Liaise with Front Office, Housekeeping, and Sales teams to ensure smooth operations
Maintain accurate guest records and payment details
Deliver a professional and friendly guest experience at all times
Requirements
Previous experience in hotel reservations, front office, or customer service preferred
Strong communication and interpersonal skills
Excellent telephone manner
Good computer skills (experience with hotel booking systems is an advantage)
High attention to detail and strong organisational skills
Ability to work independently and as part of a team
Flexibility with shifts, including weekends if required (Mon to Friday normally)
What We Offer
Competitive salary (depending on experience)
Staff meals while on duty
Employee discounts within the hotel/group
Training and development opportunities
Friendly and supportive work environment
What you will need
Required criteria
- Strong communication and interpersonal skills
- Excellent telephone manner
- Good computer skills
- High attention to detail and strong organisational skills
- Ability to work independently and as part of a team
- Flexibility with shifts, including weekends if required
Desired criteria
- Previous experience in hotel reservations, front office, or customer service preferred
Professional skills you’ll need for this job opportunity
Sales Communications
IT skills
Communication
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Employee development programs
Tuition reimbursement
Employee discounts
Free parking
Cycle to work
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Annual performance review
On the job learning
Progression opportunities
Reservations Agent Full Time Position
A family-run hotel & bar group owned and managed by the Gallen Family.