This job expired on 14th January 2026
Receptionist (Full Time) Leopold Hotel Sheffield
The Hotel
The Leopold Hotel is a unique four-star Sheffield hotel. Centrally located on Leopold Square amongst an array of upmarket bars and eateries, our historic property offers a quirky yet luxurious place to meet and sleep. Each of the hotel’s 89 en-suite bedrooms is uniquely furnished, offering every modern amenity for the discerning visitor.
The Role
The Receptionist role is an important part of our Front Office team. Reporting directly to the Front Office Manager you will ensure that the hotel reception area operates smoothly, welcoming guests and promoting a positive image of the hotel to all guests and colleagues by maintaining high standards at all times.
About the role
Whats involved in the role:
The ideal candidate will have excellent customer service skills and experience in a hotel reception environment. They will be reliable, organised, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people.
Some duties will include:
To carry out receptionist duties - welcoming guests to the property, providing efficient check-in and check-out
To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
Manage telephone, and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
To deal with any guest complaints, queries and suggestions quickly and efficiently.
Use of onsite computer systems including PMS, email and Microsoft packages
A person who may be suited to this role will have:
Previous Hotel reception experience using a computerised reservation system desirable.
A warm and friendly personality with a real desire to deliver high standard guest care standards and support the team to develop.
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023 Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025 Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025 PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025 Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates Employee assistance programme Annual Employee recognition awards including long service recognition
Employee discounts
Competitive salary
Long service recognition
Employee Assistance Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Receptionist (Full Time) Leopold Hotel Sheffield
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.