Care Partner | Nights

Key Responsibilities

1. Partnership & Personalised Care

• Deliver exceptional, personalised care and support that reflects each person’s life history, choices, and preferences.

• Take time to read and understand each care plan and risk assessment thoroughly, ensuring your practice aligns with each person’s individual needs.

• Involve and work collaboratively with family members and representatives, valuing their knowledge, insights, and contribution to care.

• Play an active role in spotting changes in wellbeing, mobility, or mood, and report observations promptly to your Team Coach.

• Contribute to continuity of care by ensuring smooth and accurate handovers, keeping colleagues fully informed about each person’s current needs, preferences and risks.

• Focus on outcomes as well as actions — supporting people to achieve their personal goals and live as independently as possible.

• Adopt the find it, fix it, own it approach — do not wait for others; act, report, and follow up.

• Support residents with all aspects of daily living — including personal care, nutrition, mobility, hydration, and emotional wellbeing.

• Administer medication safely, accurately, and within the boundaries of your training and competency.

• Empower people to make choices and maintain control over their lives.

• Treat every resident as a partner in care — with dignity, respect, and kindness at the core of everything you do.

• Support residents and families during difficult or emotional moments, showing empathy, patience, and professionalism.

• Maintain confidentiality in every situation, sharing personal information only with authorised colleagues.

2. Documentation & Digital Systems

• Record all care and observations accurately and in real time using Nourish.

• Ensure your notes are factual, professional, and fully reflective of what occurred.

• Complete training and learning activities through YourHippo, maintaining 90% or above completion at all times.

• Use all systems correctly — including Nourish, Sona, Found, QCS, BrightSafe, and YourHippo — ensuring records are complete and compliant.

• Contribute to the home’s governance assurance by ensuring records, audits, and observations are accurate, complete, and available for review at all times.

• Follow the principle: if it isn’t evidenced, it isn’t done.

3. Health, Safety & Compliance

• Maintain vigilance at all times — ensuring a safe environment for residents, visitors, and colleagues.

• Take responsibility for understanding and following the home’s fire evacuation procedures and actively take part in simulated fire drills and safety exercises.

• Use BrightSafe and QCS resources to remain up to date with policies and safe systems of work.

• Be alert to hazards and unsafe practice; take immediate action where safe to do so and report through the correct channels.

• Immediately escalate any structural, environmental, or maintenance hazards to the Home Operations Manager or Estates Partner.

• Challenge poor practice respectfully and professionally, escalating concerns to your Team Coach or Home Operations Manager as appropriate.

• Report all incidents, accidents, and near misses promptly and accurately.

• Raise safeguarding concerns immediately and complete safeguarding reports where required.

• Take part in lessons learned reviews and reflective sessions following incidents or safeguarding investigations.

• Ensure your daily practice aligns with all Constantia Healthcare policies and procedures.

4. Community, Engagement & Representation

• Accompany residents to appointments, community activities, and outings — ensuring dignity, safety, and enjoyment.

• Support residents in participating in holidays, both within the UK and abroad, promoting independence and inclusion.

• Encourage residents to maintain connections with family, friends, and local community groups.

• Create opportunities for residents to experience meaningful engagement and joy each day.

• Represent Constantia Healthcare professionally at all times — whether within the home, in the community, or during appointments.

• Ensure every action, word, and interaction reflects the values of Constantia Healthcare and strengthens our reputation for care, compassion, and excellence.

5. Collaboration & Teamwork

• Work collaboratively with your Team Coach and colleagues to deliver consistent, safe, and compassionate care.

• Attend daily huddles, reflective sessions, and team meetings.

• Contribute actively to the Our Culture, Our Care weekly sessions — bringing feedback, ideas, and reflections to support continuous improvement.

• Participate in You Said, We Did – and Here’s Why discussions, sharing feedback and learning from outcomes.

• Support new colleagues and agency staff to understand routines, residents, and expectations.

6. Advocacy & Empowerment

• Advocate for residents’ rights, choices, and preferences — ensuring their voice is heard and respected.

• Support people to express their wishes and participate in decisions about their care.

• Promote equality, inclusion, and respect in every interaction.

• Empower others — including new colleagues — to take pride in delivering the Constantia standard of care.

7. Professionalism, Training & Development

• Take ownership of your learning, competency, and professional development.

• Attend all mandatory and practical training sessions, fully engaging in learning and demonstration activities.

• Participate in Constantia’s Competency Assessment Framework, completing observed practice and reassessments within agreed timeframes.

• Demonstrate competence through the practical application of learning — applying skills gained in training directly to care delivery.

• Engage actively in supervision, appraisal, and performance review meetings with your Team Coach.

• Take ownership of personal development goals agreed during supervision and review them regularly with your Team Coach.

• Reflect on your practice, embrace feedback, and apply learning to improve.

• Keep your training compliance above 90% and complete refresher modules promptly.

• Complete Care Partner Reviews for your key residents — reflecting on their progress, goals, and quality of life outcomes.

• Strive to go above and beyond every day — taking initiative, showing pride, and always doing what’s right.

8. Wellbeing & Resilience

• Maintain self-awareness and personal wellbeing — caring for yourself as well as others.

• Use reflective sessions, supervision, and Our Culture, Our Care meetings to share challenges and seek support.

• Contribute ideas that promote wellbeing, morale, and sustainability within your team.

• Model calmness and reassurance under pressure — showing colleagues how professionalism and compassion coexist.