Team Coach
The Team Coach is the frontline leader, culture carrier and daily practice champion for the Care Partner team. They work in the numbers, providing direct personal care and support to residents while leading, coaching and guiding the team to deliver safe, compassionate and personalised care every day.
This is a hands-on role that combines leadership with active care delivery. The Team Coach models best practice, ensures strong communication, upholds CHG’s values, reinforces safe working and maintains the highest standards of wellbeing, documentation and team culture.
They work closely with the Culture & Engagement Manager, Home Operations Manager, Therapy Partner and Clinical Excellence Leads to ensure each shift is well organised, resident experience is prioritised and the team feel confident, supported and aligned with CHG’s purpose.
About the role
Key Responsibilities
Team Leadership & Coaching
Lead and support the Care Partner team, promoting compassionate, personalized care.
Conduct daily team huddles to clarify priorities and expectations.
Foster teamwork and accountability, and reinforce company values.
Hands-On Care Delivery
Provide personal care, emotional support, and assistance with daily living to residents.
Ensure care aligns with care plans, risk assessments, and legal requirements (e.g., MCA, DoLS).
Coaching & Professional Growth
Offer on-the-job coaching and feedback to the team.
Identify training needs and support colleague development.
Guide new team members through their induction.
Problem-Solving & Accountability
Champion a proactive approach to addressing and fixing issues.
Ensure prompt escalation of unresolved issues.
Medication Management
Safely administer medication and manage inventory.
Escalate discrepancies or errors immediately.
Family Liaison
Build strong relationships with residents’ families and ensure open communication.
Integrate family input into care planning.
Documentation & Quality
Keep care plans and records up to date, ensuring high standards of documentation.
Provide feedback on team’s documentation quality.
Shift Leadership & Handover
Manage staff allocations and breaks before each shift.
Lead handovers with clear communication on priorities and risks.
HR Responsibilities
Conduct performance meetings and identify colleagues needing support.
Engage in “Our Suite” conversations as needed.
Quality Assurance
Conduct checks on care standards and environment.
Provide real-time coaching and support.
Safeguarding & Risk Awareness
Monitor for safeguarding or wellbeing concerns and escalate when needed.
Ensure team understands and follows safeguarding protocols.
Collaboration with Key Internal Roles
Work closely with other departments (e.g., Therapy, Clinical Excellence) for coordinated care.
Daily Routine & Wellbeing
Promote a personalized and non-institutional daily routine for residents.
Reinforce therapy-led routines.
Risk & Dependency Awareness
Identify changes in resident needs or risks and act quickly.
Workforce Support & Psychological Safety
Support team wellbeing and emotional resilience.
Address staff concerns and escalate distress when needed.
Inspection & Audit Readiness
Ensure the team is prepared for inspections through consistent, high-quality practice.
Rota & On-Call
Assist with rota management and on-call duties.
Agency Staff Oversight
Ensure agency staff complete inductions and are familiar with residents’ needs.
Additional Duties
Take on other tasks as directed by senior leadership and support improvement initiatives.
Key Relationships
Culture & Engagement Manager
Care Partner Team
Clinical Excellence Leads
Therapy Partner
Home Operations Manager
Residents & Families
Quality & Safeguarding Teams
Wellbeing Teams
Agency staff
Skills & Attributes
Warm, supportive leader with coaching abilities.
Skilled in hands-on care delivery and safety.
Strong communicator with high emotional intelligence.
Proficient with digital tools (e.g., Nourish, Sona).
Highly organized and calm under pressure.
Proactive and detail-focused, with a strong commitment to company values.
What you will need
Required criteria
- Warm, supportive leader with coaching abilities.
- Skilled in hands-on care delivery and safety.
- Strong communicator with high emotional intelligence.
- Highly organized and calm under pressure.
- Proactive and detail-focused, with a strong commitment to company values.
Constantia Healthcare Group
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.
Our benefits
Constantia Care provides caregivers with a comprehensive benefits package focused on both professional growth and personal well-being. They offer competitive pay based on the real living wage and continuous professional development through training. Staff are supported by a 24/7 helpline, free counselling, and mental health resources. Additional benefits include a special birthday treat, a paid day off for volunteering, exclusive employee discounts, and a workplace pension scheme. These perks reflect the company's commitment to valuing its team as much as its clients.
Vacation, Paid time off
Competitive salary
Employee Recognition Scheme
Culture of recognition
Team Coach
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.