Care Coordinator
We are seeking a highly organised and experienced Care Coordinator to join our Home care branch in the Rochdale area. The ideal candidate will have strong local knowledge, exceptional communication skills and proven experience in coordinating home care services. You will play a key role in supporting both our care team and service users, ensuring high-quality care is delivered efficiently and compassionately.
The successful candidate will be an outgoing and empathetic individual with excellent communication skills who enjoys empowering and supporting others. If you are passionate about delivering care that meets the needs of individuals and have experience in domiciliary care, we want you to join our team as a Care Coordinator.
About the role
Being a Care Coordinator is more than just managing rotas. You will support the Manager with business growth and ensure we consistently deliver the highest standard of care. Your role is fundamental to matching customers and carers based on both availability and personality, ensuring personalised care every day.
Key Responsibilities:
Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
Build and maintain strong relationships with service users, families, and external professionals.
Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding, and compliance checks.
Support the Registered Manager with allocation of care packages and staff deployment.
Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
Handle incoming queries and resolve issues promptly and professionally.
Participate in the on-call rota, providing support to staff and service users outside normal working hours.
Ensure accurate record-keeping in line with regulatory and company standards.
Contribute to staff training, development, and supervision as required.
Support quality assurance processes and help maintain compliance with CQC regulations.
Requirements
Previous experience as a Care Coordinator or similar role in domiciliary care.
Strong understanding of care sector regulations and best practice.
Excellent organisational, time-management, and problem-solving abilities.
Confident IT skills, including use of care management systems.
A good knowledge of the Rochdale area or being locally based (Preferred).
Ability to work under pressure and respond effectively to changing priorities.
Strong communication and interpersonal skills.
A caring, compassionate approach and commitment to high standards of care.
Full UK driving licence and access to a vehicle .
What you will need
Required criteria
- Full UK Driving License & Access to a Vehicle
- IT Skills
- At least 2 years Domicilliary Care experience
- Knowledge of the local area
- Excellent customer service skills
Desired criteria
- Ability to work as part of a team and independently
- Skilled in logistics and highly organised
- Excellent oral and written communication skills
- Have or be willing to work towards a QCF (NVQ) Level 3 in Care
Rochcare
We are a family-run business providing quality residential care homes and support services to older people and those living with dementia. We built our first residential care home in the early 1980s when we noticed that many care homes were set up in old converted buildings that didn’t always lend themselves to meeting the wide-ranging needs of those with age-related difficulties or dementia. We built the home brick by brick to create first-rate, safe and homely accommodation in a community setting. Since those early days, we have grown our business in order to meet the need for first-class, quality care and support for our ageing population. We now have four residential care homes for older people, Pendle Brook, Coniston House, Royley House and Bank Hall. We specialise in catering for the needs of those with dementia as well as offering a fantastic daycare service, flexible respite care facilities and a home care service providing support to people living independently in their own homes.
Exceptional care homes don’t stay special on their own. Our dedicated teams make sure every one of the people in our care has a great experience, every time. Our success relies on the professionalism, commitment and caring nature of each and every team member and we’re always looking for similar-minded people to join us. We welcome applications from qualified and experienced professionals, as well as from those who are just starting out. We’re keen to open up new routes into jobs in the care sector, that’s why we’re continually growing the number and range of training opportunities we offer, helping individuals earn while they learn and contribute to the excellent care we provide. Do great things for us and we’ll do great things for you and your career. Rochcare is an encouraging and supportive company, we provide a comprehensive induction and training programme for both those with experience and those who are just starting out.
Our benefits
Rochcare offers a competitive salary and values the continuous hard work of our employees. As a family-owned and managed company, we believe our employees should be generously rewarded for their dedication to providing exceptional care. That is why we offer the following benefits and rewards.