Community Team Supervisor

At Abicare, we prioritize high-quality care with dignity and respect. We seek kind, compassionate staff who enrich the lives of our clients and their families. We provide daily and live-in care, integrating innovative technology to enhance service delivery. Registered with CQC and CIW, we work closely with local health authorities and NHS commissioners.

Job Outline

Position:                                Community Team Supervisor (CTS)

Report to:                            Registered Locality Manager (RLM)

Direct reports:                     Carers /keyworkers

Key Tasks

·        Promoting and growing the business within the locality area.

·        Responsible for the Quality care provision for clients.

·        To carry out Risk assessments and Initial Service User visits.

·        To ensure RA & Care plans are regularly updated and appropriate to the clients needs.

·        To promote outcome based provision and ensure the client is enabled where appropriate.

·        To ensure the files in the client ‘s folder in their home is always duplicated in the file in the office.

·        To carry out their staff supervisions and record appropriately in office system.

·        To develop and motivate their team of staff working closely with them and providing support where appropriate.

·        Meet with RLM regularly and give feedback on client risk assessments, client issues, staff supervisions and staff issues.

·        Be part of their client case conference meetings with RLM and carers involved with the package.

·        On-call duties.

·        Promote the image of Abicare Services ltd and adhere to all requirements set by Abicare Services Ltd standards.

·        General care duties and act as a Role model and mentor for all care staff.

General Care Duties

You will be required to have a flexible approach to your care duties. You will be required to cover periods of sickness, annual leave and training (if qualified) and to assist with covering shifts which may sometimes be outside your availability. You will be required to complete calls for new packages taken on to enable a thorough and precise Service Delivery Plan to be completed, which is person centred and outcome based. You will then complete a handover with the team to ensure the all staff involved in the care delivery are aware of the client’s requirements.

To act as a Role Model and Mentor to all Care Staff

·       To deal professionally and promptly at all times with team members.

·       To ensure that all policies and procedures are adhered to whilst completing care calls

·       To ensure the dress code is followed

·       To ensure documentation is filled in correctly

·       To ensure the team use electronic monitoring systems in line with company policy

·       To ensure gloves and aprons are worn.

·       To assist with carers induction training.

·       To build an effective team working closely with the care workers to ensure they have the skills set to deliver care.

To carry out Risk Assessments and Initial Service User Visits

Initial Service User Assessments and Risk Assessments are to be carried out in line with Company Policy. CTS will arrange a schedule of risk assessments to be carried out at least a week in advance. Either the CTS or keyworkers will be responsible for contacting the clients to arrange an appointment. The RLM will advise of any new packages taken on and Initial Assessments to be completed. To be aware of all communicatons regarding the clients and their care requirements.

To carry out Carer Supervisions

Your carer supervisions are to be carried out in line with Company Policy. The CTS will organise these at least a week in advance. You will be responsible for obtaining carer rotas to plan in advance. The supervisions will be carried out in an efficient and cost effective way (i.e. double- ups). To work with locality/company trainer to ensure the supervision matrix is up to date at all times

Administration

General administrative duties may be required for the smooth running of the locality office.

On-call

Your locality office will require assistance with on-call duties throughout each period. On call duties will be completed on a Rota basis as set by the locality team.

Rostering

CTS will ensure all client’s calls are covered appropriately. The CTS will develop an effective cohesive team to deliver quality care within their allocated area.

Attend and contribute to meetings, supervisions and appraisals

You will be required to attend quarterly reviews in the form of supervision, an annual appraisal with your line manager.

Adhere to all requirements set by Abicare Services Ltd standards

The standard of care expected at Abicare is documented in the companies Standards, which can be found in every office. You will be expected to adhere to all of these standards whilst working for the company.

Promote the image of Abicare Services Ltd Mission and Values:

 Whenever you are on duty you will be expected to promote and maintain Abicare’s image. The CTS will work closely with the third sector and specialist groups within this area, to ensure that clients have access to the services required and feel included in their community.

Values: C.H.E.C.K - Committed, Honest, Empowering, Collaborative and Kind

Cover holiday and sickness as required

As members of the locality office team are on holiday or off sick the CTS will be required to assist with the smooth running of operations in the locality and may be required to spend time covering office duties.