Front Office Receptionist
We are currently recruiting for a Receptionist to join our dynamic Front Office team. The ideal candidate will ensure consistent delivery of the highest standards of service and promote a professional and positive image of the Hotel and its operation to all Hotel guests. Ensure that the highest standard of service and the best possible guest experience is maintained. Be responsible for establishing and maintaining a professional relationship with hotel guests and patrons. This is a part time position and the days vary from 2 to 5 days per week.
The Responsibilities include:
Dealing with all check-in/out in a professional, efficient and courteous manner and ensuring that guests are helped with any information they may require during their stay.
Answering all phone calls in a polite and timely manner and assisting all callers.
Ensuring all daily reports are completed before the appointed time.
Liaise with all departments as and when requested
Inputting reservations from 3rd party websites and telephone bookings
Being familiar with all of the day to day business activities including arrivals, departures, and meeting room bookings.
Ensuring all cash, billing, and float procedures are adhered to at all times.
About the role
The Ideal Candidate will:
Previous experience working in a Hotel reception or similar
Knowledge of the Hotsoft Front Office system is an advantage
Maximum flexibility with regards to working hours
Excellent communication/telephone techniques and be computer literate
Enjoy working with the public
Fluency in English
Enjoy working in a busy environment and works well under pressure
Perks and Benefits of working at Cavan Crystal Hotel
• Very competitive salary package.
• Fresh, chef-prepared meals provided on duty.
• Complimentary barista-quality coffee and refreshments throughout your shift.
• Enhanced Maternity Leave to support you during life’s important moments.
• Free access to our Leisure Centre after one year of service.
• Employee Assistance Programme for confidential personal and professional support.
• Digital Wellness Programme to help you stay balanced and healthy.
• Be part of a dynamic, growing hotel group with excellent career prospects.
• Enjoy exclusive staff discounts across all Windward Management properties, plus 20% off food and beverage for you, your friends, and your family.
• Discounts on a wide range of hotel retail items.
• Refer-a-friend bonus scheme to reward you for growing our team.
• Comprehensive training provided, with ongoing development opportunities tailored to your growth.
• Employee recognition and reward programmes, including Employee of the Month, team appreciation days, and surprise treat days.
• Cycle-to-work scheme available.
• PRSA pension scheme
• Guest review incentives to celebrate outstanding service.
About Windward Management
Cavan Crystal Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as a Front Office Receptionist!
What you will need
Required criteria
- Previous experience working in a Hotel reception or similar
- Fluency in English
Desired criteria
- Knowledge of the Hotsoft Front Office system
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Reception skills
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Front Office Receptionist
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.