Turndown Attendant | Housekeeping
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to work with our housekeeping team at the exclusive, five-star Culloden Estate & Spa. The role of Turndown Attendant ensures our guest rooms are prepared for a restful evening and peaceful sleep, by creating a welcoming and tranquil environment.
Under the leadership of our Executive Head Housekeeper, Ash Power, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
Hours will vary, however as this role is primarily to prepare guest rooms for the evening, typical shifts will be from 6pm to 11pm. We are open to considering a variety of contracts such as casual work, part-time (up to 20 hours per week) or full-time, (35 hours per week excluding meal breaks). Please indicate your availability in the application form.
The rate of pay for this position is £9 to £12.25 per hour depending on your age, or £22,568 per annum on a full-time basis.
We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To ensure that areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.
Evening Room Preparation including removing bedspread and arrange bedding for sleep, closing curtains or blinds.
Refreshing towels and toiletries as needed and providing amenities such as bottled water, slippers, or chocolates.
Adjust lighting to a softer, relaxing level.
Empty bins and tidy up the room .
Maintain discretion and professionalism.
Report any maintenance issues or lost property.
Communicate guest preferences to housekeeping or front desk.
Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
Greeting guests and responding to their queries.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Excellent attention to detail
- A good team player
- A professional appearance
Desired criteria
- Previous cleaning or hospitality experience
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths.
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Cleaning Skills
General Housekeeping Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.